Customs Operations Manager

1 day ago

Montreal, Canada Trade Compliance Recruiting Solutions Full time

Customs Operations Manager TCRS4599 HIGH LEVEL OVERVIEWThe Customs Operations Manager is responsible for managing daily inbound and outbound customs operations for a global e-commerce company while enhancing efficiency, reducing cross-border costs, supporting rapid product movement, enabling supply chain footprint expansion, and ensuring compliance with all government regulatory agencies. The position is open for candidates in the Montreal or Toronto area. Montreal is hybrid with 2 days in office, Toronto is remote.   EXPECTATIONSLead the Customs Operations team to drive continuous improvement and operational excellenceManage daily operations with service providers and customs authorities in Canada and U.S. Collaborate with the Compliance team to ensure accurate HS classification, valuation, origin, and FTA Quickly identify and resolve issues that could delay the customs entry process Track and report on customs operations KPIs and ensure performance targets are achievedBuild trusted relationships with internal and external partners to support trade compliance operationsCreate & maintain trade operations procedures and processes – conduct training where neededMonitor and assess global trade policy changes impacting customs operationsFoster a collaborative and supportive culture in a fast paced, changing environment ESSENTIALS5-7 years of experience in trade compliance in Canada and U.S., retail or e-commerce industry a plusBachelor’s degree in International Trade, Supply Chain/Logistics, or related field requiredCertified Customs Specialist (CCS – U.S. or Canada) required; Licensed Customs Broker is preferredIn depth knowledge of the import entry process with U.S. & Canada Customs and regulatory agenciesExperience with HTS classification, country of origin, valuation methods, and Free Trade AgreementsSkilled at prioritizing under pressure and making sound decisionsExcellent organizational, communication, and problem-solving skillsStrong team management skills with ability to lead team in ambiguous situationsProficient working with large data sets in Excel, Google Sheets, or similar tools

  • Customs Operations Manager

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