Operations Manager
1 week ago
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised 4 million CAD and are scaling rapidly, aiming to grow 4x in revenue within 18 months. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with a powerful suite of software solutions that streamline operations and improve member management.Role overview:Imagine being the driving force behind exceptional customer journeys and the engine of our company's growth. As our Operations Manager, you won't just oversee processes - you'll architect seamless experiences that delight our customers and fuel our success. This is a rare opportunity to step into a pivotal leadership role, where your vision and operational expertise will directly shape our future.Key responsibilities:Advanced Operational Support: Provide operational expertise to Customer Success Managers to assist them with complex tasks (e.g., data verification, specific configuration management, data investigations). Support the growth & sales team by leveraging tools to automate & scale workflows, like the CRM.Management of advanced customer escalations: Assume ownership and resolve customer escalations that require deeper expertise or cross-team coordination. Diagnose problems, collaborate with the Product and Engineering teams to find solutions, and ensure clear communication with customers. Implement and improve the escalation management process.Payment Expertise and Optimization: Become the internal point of reference for FLiiP's platform payment processes. Lead internal efforts regarding payment processes (fraud management, onboarding, reporting, ...). Collaborate with the Product team to influence future payment-related developments and ensure an optimal user experience. Document payment workflows and train relevant teams on best practices.Support Team Leadership and Development: Supervise and mentor the team of support agents (small team). Define and prioritize support team objectives in alignment with customer and CSM needs. Implement effective ticket management processes and ensure adherence to SLAs. Foster communication and collaboration within the support team and with other departments.Requirements:Experience in an operations-oriented role, ideally within a SaaS company.Self-motivated, results-driven, and comfortable working in a fast-paced, startup environment.Strong understanding of customer support processes, escalation management, and data workflows.Proficiency in customer support tools and CRM tools (e.g., Hubspot).Excellent analytical skills and the ability to work with numerical data to identify trends and opportunities.Rigorous, organized, detail-oriented, and able to manage multiple priorities.Excellent written and verbal communication skills, and the ability to interact effectively with different teams and customers in French & English.Basic knowledge of SQL or experience with AI tools for data analysis is desirable.Benefits:Hybrid work (Our office is located in Brossard, QC near Montreal).Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move.Access to a monthly telecommunications allowance (phone and internet).The opportunity to contribute to the growth of a fast-scaling SaaS startup.A collaborative, growth-oriented team culture.Direct access to the executive team and opportunities for professional development.Competitive salary based on your experience. #J-18808-Ljbffr
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Manager - Eastern Region
2 weeks ago
Montreal, Quebec, Canada Field Operations Full time**Location: Montreal, QC, CanadaJob ID:84930**We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contributes...
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Operations Manager
2 weeks ago
Montreal, Quebec, Canada CBRE Canada Full timeCompany DescriptionCBRE is a global leader in commercial real estate services and investments, offering comprehensive and innovative solutions to property owners, investors, and tenants. Headquartered in Los Angeles, CBRE is a Fortune 500 and S&P 500 company with more than 80,000 employees and approximately 450 offices worldwide. The company provides a wide...
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Operations Manager
1 week ago
Montreal, Canada CAE Inc Full timeOperations Manager page is loaded## Operations Managerlocations: Montreal (St. Laurent)time type: Full timeposted on: Posted Yesterdayjob requisition id: 119338**About This Role** **Job Description**Join CAE in bringing operational excellence to...
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Operations Manager
1 week ago
Montreal, Canada CAE Inc Full timeOperations Manager page is loaded## Operations Managerlocations: Montreal (St. Laurent)time type: Full timeposted on: Posted Todayjob requisition id: 119338**About This Role** **Job Description**Join CAE in bringing operational excellence to its...
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Operations Manager
6 days ago
Montreal, Canada CAE Inc Full timeOperations Manager page is loaded## Operations Managerlocations: Montreal (St. Laurent)time type: Full timeposted on: Posted Todayjob requisition id: 119338**About This Role** **Job Description**Join CAE in bringing operational excellence to its...
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Operations Manager
1 week ago
Montreal, Canada CAE Full timeJoin to apply for the Operations Manager role at CAE 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Description Passionate about operations? Looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? Want to join a...
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Operations Manager
1 week ago
Montreal, Canada CAE Full timeAbout This Role Passionate about operations? Looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? Want to join a world‑class company and industry leader with projects to which you would be proud to contribute? Then CAE is the right employer for you! Come share your passion...
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Operations Manager
3 days ago
Montreal, Quebec, Canada Balinest Villas Full timeNOW HIRING: VILLA MANAGERLocation:UluwatuBalinest Villas is one of Bali's largest and fastest-growing villa management companies. We set the standard for luxury, service, and guest experience — and we're expanding our team.We are looking for ahighly experienced Managerwith5+ years of hotel management experience, capable of leading operations and ensuring...
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Operations Manager
5 days ago
Montreal, Quebec, Canada Cohen Immigration Law Full time $120,000 - $150,000français à suivreAbout the jobCohen Immigration Law is a leading Canadian immigration law firm that is in the middle of a major technology and operations transformation. We are investing in new tools, systems, and processes so we can continue to deliver best in class client service at scale.We have ambitious plans to grow over the coming years and we are,...
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Operational Manager
1 week ago
Montreal, Quebec, Canada Stir Consulting Full timeAs part of a rapidly growing financial service center, we are looking to hire a Finance Manager, Accounting & Management Control. This will help to structure internal processes, strengthen the Finance function, and foster collaboration and performance across the platform.This is a unique opportunity to contribute to the growth of Canadian operations,...
