Operations Manager
4 weeks ago
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised 4 million CAD and are scaling rapidly, aiming to grow 4x in revenue within 18 months. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with a powerful suite of software solutions that streamline operations and improve member management.Role overview:Imagine being the driving force behind exceptional customer journeys and the engine of our company's growth. As our Operations Manager, you won't just oversee processes - you'll architect seamless experiences that delight our customers and fuel our success. This is a rare opportunity to step into a pivotal leadership role, where your vision and operational expertise will directly shape our future.Key responsibilities:Advanced Operational Support: Provide operational expertise to Customer Success Managers to assist them with complex tasks (e.g., data verification, specific configuration management, data investigations). Support the growth & sales team by leveraging tools to automate & scale workflows, like the CRM.Management of advanced customer escalations: Assume ownership and resolve customer escalations that require deeper expertise or cross-team coordination. Diagnose problems, collaborate with the Product and Engineering teams to find solutions, and ensure clear communication with customers. Implement and improve the escalation management process.Payment Expertise and Optimization: Become the internal point of reference for FLiiP's platform payment processes. Lead internal efforts regarding payment processes (fraud management, onboarding, reporting, ...). Collaborate with the Product team to influence future payment-related developments and ensure an optimal user experience. Document payment workflows and train relevant teams on best practices.Support Team Leadership and Development: Supervise and mentor the team of support agents (small team). Define and prioritize support team objectives in alignment with customer and CSM needs. Implement effective ticket management processes and ensure adherence to SLAs. Foster communication and collaboration within the support team and with other departments.Requirements:Experience in an operations-oriented role, ideally within a SaaS company.Self-motivated, results-driven, and comfortable working in a fast-paced, startup environment.Strong understanding of customer support processes, escalation management, and data workflows.Proficiency in customer support tools and CRM tools (e.g., Hubspot).Excellent analytical skills and the ability to work with numerical data to identify trends and opportunities.Rigorous, organized, detail-oriented, and able to manage multiple priorities.Excellent written and verbal communication skills, and the ability to interact effectively with different teams and customers in French & English.Basic knowledge of SQL or experience with AI tools for data analysis is desirable.Benefits:Hybrid work (Our office is located in Brossard, QC near Montreal).Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move.Access to a monthly telecommunications allowance (phone and internet).The opportunity to contribute to the growth of a fast-scaling SaaS startup.A collaborative, growth-oriented team culture.Direct access to the executive team and opportunities for professional development.Competitive salary based on your experience. #J-18808-Ljbffr
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Operations Manager
4 weeks ago
Montreal, Canada CAE Inc Full timeOperations Manager page is loaded## Operations Managerlocations: Montreal (St. Laurent)time type: Full timeposted on: Posted Yesterdayjob requisition id: 119338**About This Role** **Job Description**Join CAE in bringing operational excellence to...
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Operations Manager
4 weeks ago
Montreal, Canada CAE Inc Full timeOperations Manager page is loaded## Operations Managerlocations: Montreal (St. Laurent)time type: Full timeposted on: Posted Todayjob requisition id: 119338**About This Role** **Job Description**Join CAE in bringing operational excellence to its...
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Operations Manager
4 weeks ago
Montreal, Canada CAE Inc Full timeOperations Manager page is loaded## Operations Managerlocations: Montreal (St. Laurent)time type: Full timeposted on: Posted Todayjob requisition id: 119338**About This Role** **Job Description**Join CAE in bringing operational excellence to its...
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Operations Manager
3 days ago
Montreal, Canada CAE Inc Full timeOperations Manager page is loaded## Operations Managerlocations: Montreal (St. Laurent)time type: Full timeposted on: Posted Yesterdayjob requisition id: 119338**About This Role** **Job Description**Join CAE in bringing operational excellence to...
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Operation Manager
6 hours ago
Montreal, Quebec, Canada Hookdeck Full timeTo apply, send an email to We're looking for a resourceful Operation Manager to manage all things operations at Hookdeck. This role extends beyond traditional operations—you'll be the right arm to the CEO, getting involved in customer conversations, pricing discussions, data analysis, and more.You'll own the operational foundation that enables Hookdeck to...
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Manager Operations
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Montreal, Quebec, Canada Vanessa Rose Full timeOperations + Client Experience Manager (Pet Care) Les Anges Gardiennes, Montréal Locations: NDG (6791 Saint-Jacques) + Saint-Henri (930 Courcelle) Job Type: Full-time, Permanent Compensation: Competitive, based on experience Schedule: Flexible, including occasional evenings/weekends as needed.About Les Anges Gardiennes Since 2002, Les Anges Gardiennes has...
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Operations Manager
4 weeks ago
Montreal, Canada CAE Full timeJoin to apply for the Operations Manager role at CAE 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Description Passionate about operations? Looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? Want to join a...
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Operations Manager
6 days ago
Montreal, Canada CAE Full timeDescription Passionate about operations? Looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? Want to join a world‑class company and industry leader with projects to which you would be proud to contribute? Then CAE is the right employer for you! Come share your passion with...
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Operations Manager
4 weeks ago
Montreal, Canada CAE Full timeAbout This Role Passionate about operations? Looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? Want to join a world‑class company and industry leader with projects to which you would be proud to contribute? Then CAE is the right employer for you! Come share your passion...
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Operations Manager
4 days ago
Montreal, Quebec, Canada Cohen Immigration Law Full time $120,000 - $150,000français à suivreAbout the jobCohen Immigration Law is a leading Canadian immigration law firm that is in the middle of a major technology and operations transformation. We are investing in new tools, systems, and processes so we can continue to deliver best in class client service at scale.We have ambitious plans to grow over the coming years and we are,...
