Manager Home and Community Care, Community Support Services

Description Position at VON Canada (Ontario) Requisition Details:Employment Status: Regular, Full-time (1.0 FTE)Program Name: Community Support ServicesNumber of Hours Bi-Weekly: 75Work Schedule: DaysOn-Call: YesLocation(s): Windsor, Chatham, SarniaExisting Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position Job Summary:The Manager Home and Community Care (HCC) provides professional and practice leadership to employees and volunteers and is responsible for ensuring the provision of safe, effective, quality client-centered care within Community Support Services programs. The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site(s) operational goals and for managing community and in-home based services. Key Responsibilities:Directs the implementation of local programs/services, and monitors delivery of client-centred services within their program.Oversees day to day operation and performance of employees and volunteers for multiple programs and locations in accordance with current regulatory guidelines, VON policies, procedures and standards and current strategic direction.Completes risk assessments, investigations of issues, injuries and reporting related to client or employee/volunteer incidents.Monitors performance related to funder expectations (KPIs) regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.Ensures new employees/volunteers within the programs complete the orientation process and that all probationaryreviews and annual reviews are completed.Supports employees to identify staff/volunteer recruitment requirements for Client Service programs and ensures that appropriate recruitment, screening, training, support system and recognition of staff/volunteers is established.Applies a working knowledge of the relevant collective agreements and application of local labour rules in daily decision-making activities.Participates and assists with budget preparation, financial performance management and measurement reports.Monitors and adjusts program expenses to ensure that programs are operating in a balanced financial position.Ensures that operational teams collaborate with Accounts Receivable & Payable department to ensure that client aged accounts are actioned, employee/volunteer expenses are reimbursed, and vendor invoices are processed and coded according to the budget in atimely manner.Participates and/or facilitates local, regional or national teams or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.Ensures communication with the local community and system partners (May include funders, donors, vendors, other CSS agencies, community organizations, retirement/long-term care homes, hospitals, family health teams, Ontario Health, DSO and schools) about access to programs and services.Receives, responds, and investigates all employee/volunteer, family and client complaints or issues related to service delivery engaging other managers in resolving the issue or complaint and escalates, if required, to the appropriate Senior Manager/Director.Ensures occupational health and safety policies, programs and activities are communicated and enforced , in compliance with VON’s health and safety policies and guidelines and the Occupational Health and Safety Act.Assesses and documents community needs and assists and/or partners with internal/external stakeholders in developing business and funding proposals to meet emerging opportunities.Implements new business opportunities in collaboration with internal VON stakeholders, community partners and funders.Sources and establishes licensing, lease and vendor agreements or contracts with local partners for service delivery locations or services to meet community and operational needs.Works in collaboration with internal and external educational partners to ensure staff are trained and competent within their roles. Specifically, ensures employees have strong assessment skills including their understanding of the interRAI CHA assessments and client outcomes scales.Completes presentations, plans and reports for internal and external stakeholders conducting relevant analysis and ensuring timely submission.Facilitates employee/volunteers development and growth using a team approach. Working in concert with the practice leaders and educators to facilitate excellent outcomes for quality care delivery, client service, provider safety, and service provider competence.Facilitates the annual client experience survey to seek feedback from client and caregivers about programs and services. Reviews, analyzes results and implements quality improvement plans accordingly.Provides service provider personnel with access to clinical advice, support and clinical reference resources.Participates in the on-call rotation.Additional responsibilities as assigned.Common Leadership Responsibilities:Promotes the strategy of VON and its role as an integrated community care provider to all stakeholders and staff.Prioritizes and ensures alignment of emerging opportunities in the community with VON strategic plan.Provides leadership in navigating the requirements and complexities of unionized and non-unionized environments.Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staff.Promotes the LEAN team management approach to ensure a common paradigm of management and discipline of management practices.Ensures there are mechanisms for all staff to come together to hear of organizational news and to provide feedback on what is working and what is not working.Ensures the completion of performance development and learning plans for all staff.Promotes common approaches to orientation, learning, motivating, recognizing and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding milestones.Provides leadership and commitment to building client and family engagement and following Accreditation Canada Standards.Provides leadership in the promotion of a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations, that KPIs related to safety are regularly reviewed by management, that appropriate investigations occur when needed, and plans to address issues are created and acted upon.Compliant with the VON Safety Management System, including all Safe Work Practices and Procedures.Promotes work/life balance fostering professional excellence and personal fulfilment and health.Promotes the use of technology-based systems for the capture, transformation and distribution of knowledge.Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place in the Region.External and Internal Relationships:Engages, builds and sustains strategic relationships with current, new and prospective VON partners, funders and community organizations.Ensures communication with the local community and system partners (May include funders, donors, vendors, other CSS agencies, community organizations, retirement/long-term care homes, hospitals, family health teams, Ontario Health, DSO and schools) about access to programs and services.Regularly liaises/communicates proactively and constructively with various members of the home care and clinical management teams.Develops effective internal relationships across departments to facilitate department objectives and responsibilities.Interacts with Client Organizations such as LHIN, CCAC, District Health Authorities, Ministries of Health and community health, social and service agencies.Education, Designations and Experience:Bachelor or Post-Secondary education in a related field.A minimum of 5 years’ experience in functional area.A minimum of 2 years’ experience managing others.A minimum of 2 years’ experience in community work and working with community partners in a collaborative way.Experience engaging with municipal, provincial and national external groups in a related field.Experience in negotiation, conflict management, financial management and working with staff and volunteers.Experience working in a unionized environment is an asset.Skill Requirements:Excellent critical thinking, assessment and problem-solving skills.Strong attention to detail.Excellent verbal and written communication skills.Proficient in using Microsoft Office software, including PowerPoint, Word, Excel, and Outlook.Demonstrated ability to effectively structure daily work activities with minimal supervision.High level of organizational and interpersonal skills.Able to work under pressure in a fast-paced environment while balancing competing priorities.Ability to exercise innovation and identifying opportunities by practicing LEAN principles and methodologies.Strong public relations and networking skills.Demonstrated skillsets in leadership, and team building.Ability to accept and facilitate change.Other:Must have a personal vehicle or access to reliable transportation and possess both a current driver’s license and proof of vehicle insurance, if applicable.A current and original copy of a satisfactory Criminal Records Check.A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.Willingness to travel regularly during the day as well as periodically overnight(s) to support sites and attend meetings.Ability to speak French is an asset in French Designated areas.Available to work flexible hours.The use of Personal Protective Equipment (PPE) may be requiredWorking conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.