Community Manager

About Parkbridge Lifestyle Communities
Parkbridge Lifestyle Communities is Canada's leading developer and owner/operator of 90 residential and resort communities in six provinces from coast to coast. Parkbridge enriches the lives of Canadians by enabling couples to buy their first home sooner, seniors to downsize and enjoy a more carefree retirement, and families to vacation at RV resorts that benefit from activity programs and included amenities. An operating platform of QuadReal Property Group, Parkbridge manages and continually invests in the properties it owns and operates, creating a longstanding relationship with our customers and vibrant communities with quality amenities.

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About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

COMMUNITY MANAGER

Office Location: Sarnia, ON

Our Community Managers play a vital role in delivering exceptional experiences at our residential land-lease properties. They oversee operations, staffing, budgeting, and planning, while serving as ambassadors of the Parkbridge brand—the heart of our communities.

Key responsibilities include providing outstanding customer service, financials, leading personnel, fostering positive resident and retailer relationships, and driving community enhancements alongside other property management duties.

This role requires rotational day trips to Twin Elm (Strathroy, ON) and Thames Valley (London, ON) to support operational needs, conduct site inspections, and connect with customers. Candidates should be comfortable with regular travel within Southwestern Ontario and have reliable transportation.

Responsibilities
Customer Relations

• Train staff to deliver exceptional customer service
• Build strong brand recognition through service excellence
• Ensure a safe, welcoming environment for residents and employees
• Conduct weekly property walk-throughs
• Address customer concerns promptly and in person
• Collaborate with HR, Health & Safety, Finance, IT, and other functional teams

Personnel Management

• Lead and develop a property team of 1–5 employees
• Hire, train, and supervise staff to ensure compliance with company procedures
• Manage labor costs and scheduling effectively
• Foster a positive, team-based work environment

Community Operations

• Promote a customer-focused business environment
• Lead by example and act as a role model for staff
• Drive operational efficiency and profitability—think like an owner
• Support company policies and attend regional meetings
• Maintain strong relationships with business partners

Financial Management

• Prepare and monitor annual operating and capital budgets
• Ensure accurate financial reporting and payroll execution
• Procure goods and services in line with company protocols
• Achieve annual business and financial targets for the community

Health & Safety

• Ensure all activities comply with safety and environmental standards
• Maintain facilities in safe condition and address hazards promptly
• Train staff on safety procedures and equipment use

Qualifications

• 3–5 years of management experience in hospitality, property management, hotel operations, or a similar customer-focused industry
• Strong leadership skills with experience hiring, training, and managing teams
• Excellent communication and interpersonal abilities; skilled in conflict resolution
• Solid financial acumen with proven success in cost control, and operational planning
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Highly organized, adaptable, and comfortable in a fast-paced environment
• Valid driver's license and vehicle required

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.