Human Resources Generalist

Overview At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.The Opportunity: We are seeking a Human Resources Generalist. The Human Resources Generalist provides essential operational, administrative, and coordination support to the HR Business Partner (HRBP) team. This role enables HRBP’s to focus on strategic priorities by managing detailed, process-driven, and documentation-intensive tasks across the employee lifecycle. It is well-suited to an HR professional with 3+ years of progressive experience who excels in organization, follow-through, case preparation, and supporting multiple stakeholders in a fast-paced, multi-unit environment. What you’ll do:Provide administrative, coordination, and operational support to the HRBP team to enable focus on strategic initiatives. Prepares case files, documentation, summaries, templates, and follow‑up materials for HRBP‑led employee relations, performance, and accommodation matters.Coordinates interviews, meetings, witness discussions, and performance conversations.Tracks, monitors, and updates case activity, deadlines, and next steps to ensure timely follow‑through.Conduct preliminary policy or legislative research and escalates moderate‑to‑complex matters to the HRBP team.Supports job changes, transfers, promotions, and offboarding activities with accuracy and consistency.Assists with annual HR programs, including performance reviews, talent discussions, compensation activities, training initiatives, and compliance reviews.Tracks and coordinates vacation leaves of absence, and extended absences, ensuring required documentation and follow‑up.Supports HR metrics, data integrity checks, reporting, and audit activities across HRIS and internal tracking systems.Liaises with Payroll, HRIS, Talent Acquisition, and Operations to ensure smooth execution of employee lifecycle processes.Participates in HR projects, department initiatives, and continuous improvement efforts.Leverages HR knowledge and experience to identify best practices, recommend enhancements to current programs, and seek efficiencies that add value and align with OSL strategies.Supports employee inquiries and concerns, resolving issues in a timely, professional, and service‑oriented manner while following established escalation pathways.Participates in and comply with internal and external audit processes.Monitors and reports on key industry trends and competitive HR offers to inform HRBP and departmental planning.Contributes to departmental goals, objectives, systems, and ongoing process improvements.Performs other duties that support the HRBP team and the broader HR function.What you’ve done:Three+ years’ experience in a Human Resources role preferably including employee relations, coaching and investigations exposureUniversity degree or college diploma preferably in Human ResourcesExcellent communications skills, verbal and writtenEffective time management skills and highly organizedStrong computer skills including proficiency in Microsoft Office SuiteConviction to improve personally and support continuous improvementHigh level of personal integrityPositive and supportive tone, attitude, and work ethicAbility to work in a fast-paced environment and be a self-starterPrevious multi-unit national retail experience preferredWhat’s in it for you:Competitive base salary $65K-$72K +bonusRRSP matching programVacation plus additional flex daysComprehensive health, dental and life benefitsTraining and development opportunities to grow your career Named one of Canada’s Best Managed CompaniesA supportive workplace culture and work environment Employee development programsInterview Steps: Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.Step 2: The next step is an in-person interview with the hiring manager.Step 3: The final step is an in-person interview with the Manager and HR Director.