Administration (TWO Opportunities Available)

Position: Account Manager Location: Imperial Theatre, Saint John, NB Reports to: Director of Operations & Finance Job type: Full-Time Compensation: Salary Range $45,000 – 50,000 annually Comprehensive Health Benefits Vacation – Starting at 10 days/year Position Overview: The Account Manager plays a critical role in maintaining the financial integrity and operational efficiency of Imperial Theatre. This position requires meticulous attention to detail, excellent organizational skills, and the ability to manage multiple financial processes effectively. The Account Manager is responsible for ensuring that accurate financial records are maintained, preparing financial reports, managing payroll, and supporting budgeting and compliance activities. This professional serves as the primary liaison with external auditors and works closely with the Executive Director and Board of Directors to uphold the theatre’s financial health and regulatory compliance. Key Responsibilities: Maintain accurate financial records - The Account Manager will be responsible for maintaining detailed and accurate financial records for the organization, including accounts payable, accounts receivable, payroll, and general ledger. Assist in the Preparation of financial reports – The Account Manager will be responsible for preparing financial reports, including balance sheets, income statements, and cash flow statements. They will provide these reports to the Executive Director and Board of Directors on a regular basis. Process payments and invoices - The Account Manager will be responsible for processing payments and invoices, ensuring that all expenses and income are properly recorded and coded. Manage payroll - The Account Manager will be responsible for managing the organization's payroll, ensuring that all employees are paid accurately and on time. Reconcile bank statements - The Account Manager will be responsible for reconciling monthly bank statements and ensuring that all transactions are properly recorded. Assist with budgeting - The Account Manager will assist the Executive Director and Board of Directors in creating and maintaining the organization's annual budget. Coordinate with auditors - The Account Manager will work closely with external auditors to ensure that all financial records are accurate and up to date for the annual audit. Maintain compliance - The Account Manager will ensure that all financial records and procedures are in compliance with applicable laws and regulations, including charitable receipting, taxation remittances, etc. Key tasks: Accurately record, verify, and reconcile day-to-day financial transactions, including accounts payable and accounts receivable. Maintain the general ledger by diligently entering all financial data, ensuring completeness and accuracy. Oversee payroll administration to guarantee staff compensation is processed timely and in accordance with employment agreements. Track and oversee petty cash, office supply orders, and inventory reconciliation to maintain appropriate stock and expense allocation. Prepare and deliver detailed financial statements regularly, including balance sheets, income statements, and cash flow reports. Provide insights and explanations for financial activity to the Executive Director and Board of Directors, supporting sound decision-making. Assist with the preparation and presentation of monthly, quarterly, and annual financial reports. Ensure all invoices and payments are processed promptly with correct coding and authorization. Monitor outgoing expenditures and incoming revenues to maintain precise records. Reconcile bank statements monthly to verify transactions and resolve discrepancies. Collaborate with the Executive Director and Board of Directors to develop and update the annual budget. Monitor budget adherence and highlight variances, recommending corrective actions as needed. Maintain compliance with all applicable financial laws, regulations, and theatre policies, including charitable receipting, taxation remittances, and payroll regulations. Prepare and coordinate documentation for external audits, working closely with auditors to ensure transparency and accuracy. Support year-end audit and tax preparation activities by providing necessary financial documentation and explanations. Work with other departments to ensure timely and accurate processing of financial transactions and budgetary reporting. Maintain strict confidentiality of all financial and employee data, upholding the trust placed in the position. Stay informed of changes in accounting principles, relevant regulations, and best practices to ensure ongoing compliance and efficiency. Provide financial support and assistance to the Executive Director and management team as needed. Foster a positive team environment, demonstrating professionalism, a sense of humour, and a genuine appreciation for the performing arts. The Ideal Candidate: The ideal Account Manager combines strong technical expertise in accounting and financial management with outstanding organizational and communication skills. This professional demonstrates precision, ethical integrity, and the ability to manage sensitive financial information effectively while contributing positively to the team environment. Their proactive approach to financial operations and genuine passion for the organization's mission ensure they deliver reliable and insightful support to the management and stakeholders. Possesses formal education and hands-on experience in accounting, bookkeeping, payroll, and financial reporting, especially within small to medium-sized organizations. Skilled in QuickBooks and Microsoft Office, with adaptability to quickly learn new financial software and tools. Strong understanding of compliance regulations for charitable organizations, payroll, taxation, and audits, ensuring meticulous accuracy and error-free financial records. Excellent at analyzing financial data, identifying discrepancies or inefficiencies, and resolving issues promptly. Demonstrates exceptional organizational abilities to prioritize multiple tasks, meet deadlines, and handle urgent requests without compromising quality. Clear and professional communicator capable of explaining financial information to non-financial stakeholders and working effectively across departments. Unwavering commitment to ethical standards, confidentiality, and trustworthiness in managing sensitive financial and personnel data. Friendly, approachable, accountable individual with a passion for the performing arts and dedication to supporting the organization’s mission and values. Must be bondable / provide a current criminal record check. Please note that only candidates being interviewed will be contacted. No walk-in meetings or phone calls. PDF of Job Description Available Here: Position: Client Services Manager Location: Imperial Theatre, Saint John, NB Reports to: Director of Operations & Finance Job type: Full-Time Compensation: Salary Range $47,500 – 52,500 annually Comprehensive Health Benefits Vacation – Starting at 10 days / year   Organization:   Imperial Theatre is a vibrant cultural landmark dedicated to bringing exceptional performing arts experiences to the Fundy Region. As a proud equal opportunity employer, we are committed to fostering an inclusive environment that welcomes and serves everyone in our diverse community.   Our Mission Statement: We enrich, engage and inspire our community through the performing arts. Position Overview:   Imperial Theatre is seeking a highly organized, customer service driven Client Services Manager to lead our box office operations and client services. This pivotal role is responsible for managing the box office team, delivering excellent patron service, supporting rental clients, and overseeing ticketing processes. The successful candidate will dedicate part of their week to preparing and issuing rental contracts and will serve as the primary liaison for rental clients.   The Box Office Manager will oversee a team of 4-8 full-time and part-time box office staff and report directly to the Director of Operations & Finance. This position is required to work evenings and weekends.   Key Responsibilities include but are not limited to:    Department Leadership:     Recruit, train, schedule, and manage box office staff   Ensure adherence to all box office policies and ticketing procedures   Attend weekly departmental meetings and collaborate with other teams across the organization   Analyze and report on daily, monthly, and annual ticket sales data   Prepare and manage the annual box office budget   Collaborate with other departments to ensure seamless client services   Rental Client Services:     Prepare, issue, and manage contracts and estimates for rental clients   Ensure timely receipt of insurance documents, deposits, and required forms   Maintain and monitor the rental calendar, including availability, holds, and resolving date conflicts   Communicate with rental clients regarding ticketing, promotions, and presale details   Provide exceptional customer service with in-depth knowledge of the theatre, its events, and facilities     Ticketing Operations:     Provide primary support for box office staff including phone queue management, patron assistance, and order processing   Manage comprehensive ticketing tasks such as setup, inventory control, pricing structures, seating holds, and reporting   Conduct daily reconciliation of cash and credit transactions and prepare bank deposits   Work box office shifts independently or alongside another associate     The Ideal Candidate:   The successful candidate must be able to balance excellent customer service with effective HR management, leading to satisfied clients and a well-supported, motivated team.   Strong Communication Skills: Ability to clearly and empathetically communicate with clients, team members, and stakeholders both verbally and in writing.   Leadership and Team Management: Capability to lead, motivate, and manage a team effectively, fostering a positive and productive work environment.   Customer-Centric Mindset: Deep commitment to delivering exceptional customer service and ensuring client satisfaction.   Emotional Intelligence: Sensitivity to customer and employee needs, with the ability to manage interpersonal relationships judiciously and empathetically.   Problem-Solving Ability: Skilled at identifying issues quickly, providing solutions, and handling conflicts constructively.   Organizational Skills: Strong ability to manage multiple tasks, schedules, and priorities efficiently.   Adaptability and Flexibility: Comfortable adapting to changing customer demands, team dynamics, and organizational needs.   HR Knowledge: Understanding of HR practices, including recruitment, onboarding, training, employee relations, and performance management.   Cultural Competency and Inclusivity: Commitment to diversity, equity, and inclusive service practices that respect all clients and staff.   Attention to Detail: Thoroughness in managing contracts, client records, and service delivery processes to ensure accuracy and compliance.   Technology Proficiency: Ability to use CRM systems, customer service software, and HR information systems effectively.   Conflict Resolution: Skilled in mediating disputes and handling difficult situations diplomatically and professionally.   Qualifications:   Post-secondary education or equivalent professional experience in arts administration, marketing, communications, or a related field     A minimum of 5 years’ experience in customer service, ideally within ticket sales, live entertainment, hospitality, or tourism     Proven team leadership experience with strong interpersonal and team management skills     Exceptional organizational and customer service skills     Excellent written, oral, and interpersonal communication abilities     High accuracy, problem-solving aptitude, and ability to remain composed under pressure     Advanced computer proficiency including experience with complex databases     Knowledge of the non-profit arts sector is an asset     Familiarity with Spektrix or other CRM/ticketing software is advantageous     Please note that only candidates being interviewed will be contacted.  No walk-in meetings or phone calls.   PDF of Job Description Available Here: