Guest Experience Agent

Who We AreAt Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.The OpportunityDo you love connecting with people and being the go-to person for all the fun stuff in Whistler?  As a Guest Experience Agent, you’re the friendly face and voice that sparks unforgettable adventures. From booking epic activities with The Adventure Group, selling tables and packages at Après hotspots like Longhorn Saloon, to ticketing festivals and organizing legendary Barhop nights — you make it all happen.At Gibbons Whistler, every guest moment is a chance to brighten a day, all while living our core values and making people happy.Wage and Perks of the Job $22.00-$24.00 hourly rate50% off food & beverage at all Gibbons venuesAdventure perks: 20% off The Adventure Group for you and your friends & familyAccommodation discounts: 20% off at The Adara Hotel and Gibbons Life CondosWellness perks: 20% off at The Spa at Whstler Exclusive partner discounts at local Whistler businessesFlexible schedules and a supportive team cultureAccess to community events and staff appreciation nightsGrowth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.What You Bring to the TableAt least 1 year of experience or equivalent education in Sales, Hospitality, or Administrative roles.Quick learner with a flexible mindset, eager to adapt in a fast-paced environment.Skilled at managing guest inquiries promptly and professionally across multiple communication channels.Excellent communication and interpersonal abilities to build strong relationships with guests and team members.Proficient in Microsoft Outlook and Excel to support daily operations efficiently.Familiarity with platforms like Slack, Fareharbor, Peoplevine, SevenRooms, Toast, Podium, and Book4Time is a plus — full training provided.Your Days Will Look LikeMaster and continuously update your expertise on all Gibbons offerings—from venues and festivals to memberships, The Spa, The Adventure Group, and more.Deliver exceptional guest service as the primary point of contact, building trust through responsive, reliable, and personalized interactions.Greet and assist guests promptly across multiple platforms: phone, email, in-person, and digital tools like Podium, Seven Rooms, and Fareharbor.Manage bookings and reservations for Gibbons venues and TAG activities, actively promoting upgrades and additional experiences.Collaborate with team members to ensure smooth communication and seamless guest journeys, using tools like Slack and Microsoft Outlook.Drive revenue growth by upselling memberships, Après Passes, and special event packages to enhance the guest experience.Own and maintain reporting metrics and scorecards, using Excel and Slack to track progress and identify opportunities.Champion a focus area—Guest Experience, Team Experience, Membership, or Community Engagement—and lead quarterly projects to innovate and improve with clear KPIs.Proactively research guest questions and follow up to exceed expectations, ensuring no inquiry goes unanswered.Support cross-functional initiatives and take on additional tasks as needed to foster a positive, collaborative culture.Ready to be the heartbeat of Whistler’s most unforgettable experiences? Join Gibbons Whistler as a Guest Experience Agent and turn your passion for people and adventure into a rewarding career. Apply today and start making people happy—one smile, one booking, one amazing moment at a timeAt Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy