Guest Relations Agent

4 hours ago

Whistler, British Columbia, Canada Outpost Property Management Ltd. Full time

WHO WE ARE

Outpost is a locally owned and operated vacation rental management company based in Whistler. What began as a humble, small-scale operation has grown into one of the area's leading management companies. We are committed to innovation and to delivering exceptional service to both our guests and our property owners. As we continue to expand, we are seeking motivated, self-starting individuals to join our team.

OUR VALUES

We support our team by empowering each person to play to their strengths and giving them the autonomy to make a meaningful impact within their area of the business. As we grow, we evolve with intention and are focused on consistently improving the experience for both our guests and our property owners. And as the business grows, we want our team to grow right alongside it.

THE POSITION

We are currently looking for a Guest Relations Agent who is motivated, fun, and smart.

The Guest Relations Agent serves as the primary point of contact for guests from arrival through departure. Acting as the "quarterback" within the Outpost team, the Guest Relations Agent assists guests with questions, concerns, and anything that may arise during their stay. The goal of this role is to help guests create their best Whistler experience while ensuring they receive outstanding service every step of the way. You will work closely with the Guest Services Team, Revenue Management, Property Inspectors, Owner Relations, Maintenance, and Cleaning Teams to ensure every detail is in place for our guests to enjoy a seamless and memorable vacation experience with Outpost.

THE IDEAL CANDIDATE

  • Excellent communication and interpersonal skills
  • Excellent problem solver with a can-do attitude
  • Knowledge of the Whistler area is an asset
  • Front desk/Guest Services experience in a hotel/property management is a plus
  • Great time management and multitasking abilities
  • Works well under pressure and handles high-stress situations
  • Availability to work all day on weekends

PERKS

  • Staff housing may be available
  • Ski pass winter season (Full-time)
  • Extended Health benefits after 3 months
  • Flexible schedule that allows for skiing/riding most mornings
  • The ability to grow with the company
  • A fun team who enjoy working together to build a great local company

Job Types: Full-time, Seasonal

Pay: $23.00-$26.00 per hour

Expected hours: 35 – 40 per week

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program

Application question(s):

  • Are you currently located in Whistler and available for an in-person interview?
  • When are you available to start?
  • Do you have secure housing in Whistler? If not, are you able to commute to Whistler daily?
  • Will you be able to work weekends?
  • Are you a Canadian citizen/a valid Canadian Work Permit?
  • Do you need staff housing?

Work Location: In person

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