Business Analyst

16 hours ago


Regina, Canada 22nd Century Technologies Inc. Full time

Hybrid Meetings onsite in Regina, SK may be required periodically Mandatory Education/Certifications: IBA CBAP, PMI-PBA or IIBA AAC Mandatory Experience: This position is for an IT business analyst on a project to implement a cloud SaaS solution for our contact centre. The candidate will require the following: -Significant IT project experience as a business analyst -Experience gathering and documenting business requirements -Experience with Agile and Waterfall project methodologies -Strong communication and customer service skills Seniority: Senior Desired Experience: Experience with contact centre technology projects -Knowledge of systems like telephony, IVR, workforce management or CRM integrations -Experience with Azure DevOps -Familiarity with cloud and SaaS solutions Deliverables: Documentation and deliverables as determined by SaskPower standards


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