Manager, Business Operations

BCLC exists to generate win-wins for the greater good. For our people, our players, our province, and our planet. Lottery | Casino | Sports Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world. We generate win-wins by asking our employees, partners, and government stakeholders to continually evaluate the impacts of all activities and decisions on individuals, institutions, communities and the planet. Motivated and guided by our social purpose, everything we do must benefit the greater good. This role is an on site position based in Kamloops, BC requiring travel to 5 locations in the region This is a Permanent, Full-Time opportunity Expected Salary Range: $82,108.00 - $102,635.00 - $128,294.00  Our typical hiring range will be +/- 10% of the midpoint shown above Factors influencing this decision include qualifications and market conditions for the role The Company  For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. We continue to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.636 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province.  The Team  Our Operations teams are what make it all happen They ensure our business is operating efficiently so we are able to meet our financial targets across each line of business and that no matter your game, everything is running with a high degree of integrity, efficiency and with our players top of mind. From Player Experience & Strategy, Gaming Platforms & Operations to Facilities and Staging, this group loves to execute and are dedicated to their craft. The Role  The objective of the Manager, Business Operations role is to ensure an exciting and dynamic player-focused entertainment experience through the management of stakeholder/partner relationships, customer satisfaction and leadership and development of staff. The Manager, Business Operations references gaming policies and procedures and game information in order to ensure the efficient and effective operation of BCLC gaming services, to maximize profit and revenue generation and ensure BCLC’s direct delivery of casino entertainment in a socially responsible manner with high integrity. The Manager, Business Operations will manage teams at more than one site, which will involve travel.  What you will accomplish  Build collaborative relationships with internal and external stakeholders including to resolve issues that positively impact our player experience  Complete complex escalations of customer service issues related to their gaming experience  Collaborate with player health teams to ensure our products are aligned with our responsible gambling ambitions  Collaborate with service providers on business plans that align with revenue targets, divisional strategies and operational efficiency  What will make you successful  You will be an exceptional leader, planning & assigning work and developing your team  You will be an exceptional communicator, own strategic relationships and be able to bring teams together to solve complex problems  You will be a problem solver with the understanding of when to escalate when necessary  You will have strong analytical skills to understand market trends, financial impacts You will work with your service provider to ensure BCLC’s marketing initiatives are being supported  You will effectively manage your time across multiple locations and issues that arise and the ability to work outside of typical daily hours  What’s in it for you Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement We pride ourselves on our work-life integration and our 37.5 hour work week.  Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning See all our rewardshere However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not education and experience. We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong. Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out Did you know BCLC is an industry leader in player health & responsible gambling? Find out more All candidates must be at least 19 years of age and legally eligible to work in Canada