C80 - Program Supervisor - (Full Time)

Title: Program Supervisor - (Full Time)Number of Positions: 1Competition Number: C80Location: Surrey TBDPosition Status: Full TimeShift Timings & Days: (Monday - Friday) 03:00pm - 11:00 pmReports to: Program ManagerCompensation: (Grid 30) $30.15- $31.89Job Summary:The Program Supervisor is accountable for the daily operations of Bentley and ensures that operational and quality standards are always maintained. Works to ensure a safe, well maintained, and healthy environmentStaff SupervisionProvides supervision, direction, coaching and assistance to staff in the completion of daily operating tasks and routines.Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program.Orients, trains, supervises, and evaluates new employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position.Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees.Ensures that all documentation for shift tasks, responsibilities and routines are completed.Act as representative of Rowat program in the OHS committeePerforms other tasks and duties as required.Client SupportRole Modeling-Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities.Environmental Support - Contributes to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others. Monitors - residents' behavior and activities and reports to program director, if necessary.Qualifications: Diploma in Community Social Service 2 years of supervisory experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalentExperience in a non-profit setting is an assetSatisfactory completion of a criminal records check with vulnerable sector screening is requiredSatisfactory completion of Tuberculosis Screening form is requiredSatisfactory completion of Employee Immunization Record form is requiredFirst aid certification with CPR is requiredValid Class 5 driver’s license is requiredSkills & Knowledge: Knowledge of Windows, Microsoft Word, Excel, and database management systemsKnowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system High level of integrity and dependability with a strong sense of urgency and results-orientationStrong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysesStrong interpersonal skills and ability to communicate effectively in writing and verbally in EnglishDemonstrated commitment to the social sector with a passion for the organization’s mission is essentialCompetencies:Approach to WorkDemonstrates initiative, flexibility, adaptability and resourcefulnessActively seeks and incorporates feedback to inform continuous self-improvementSets goals, creates and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHigh degree of relevant and current job knowledge and skill Consistently produces accurate, thorough, high-quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision-MakingModels independent thinking and creativityDemonstrates effective problem-solving skillsMakes clear, consistent, transparent and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writing Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others’ viewsPersonal LeadershipModels the organization’s core values of social justice, teamwork, social innovation, and strength-based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions, performance and healthIs reliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectively works with their colleagues to ensure organizational success Champions positive working relationships with staff and external partnersSupports an environment of openness, and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successClosing Details:Closing DateInternal applications will be accepted until November 05th, 2025, 04:00 pm“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply.Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.