C80 - Program Supervisor - (Full Time)

Title: Program Supervisor - (Full Time)

Number of Positions: 1

Competition Number: C80

Location: Surrey TBD

Position Status: Full Time

Shift Timings & Days: (Monday - Friday) 03:00
pm - 11:00 pm

Reports to: Program Manager

Compensation: (Grid 30) $30.15- $31.89

Job Summary:

The Program Supervisor is
accountable for the daily operations of Bentley and ensures that operational
and quality standards are always maintained. Works to ensure a safe, well
maintained, and healthy environment

Staff
Supervision

• Provides supervision, direction,
  coaching and assistance to staff in the completion of daily operating tasks and
  routines.
• Supervises medication administration
  and is accountable for ensuring accuracy and completeness of administration and
  documentation for the medication program.
• Orients, trains, supervises, and
  evaluates new employees, volunteers and practicum students on shift
  responsibilities and routines and reports to supervisory position.
• Motivates staff team to maintain and
  exceed agency work standards. This position does not involve hiring, firing, or
  disciplining employees.
• Ensures that all documentation for
  shift tasks, responsibilities and routines are completed.
• Act as
  representative of Rowat program in the OHS committee
• Performs
  other tasks and duties as required.

Client Support

• Role Modeling-Acts as a positive role
  model for clients. Teaches clients effective social and interpersonal skills
  through tasks of appropriate daily living and social activities.
• Environmental Support - Contributes
  to maintaining a therapeutic environment following therapeutic community
  principles which encourage awareness of inter-dependence of community members,
  and the value of responsible concern for self and others.
• Monitors - residents' behavior and
  activities and reports to program director, if necessary.

Qualifications:

•  Diploma
  in Community Social Service
• 2 years of supervisory
  experience working with marginalized populations, substance use services,
  mental health, corrections, etc., or equivalent
• Experience
  in a non-profit setting is an asset
• Satisfactory
  completion of a criminal records check with vulnerable sector screening is
  required
• Satisfactory
  completion of Tuberculosis Screening form is required
• Satisfactory
  completion of Employee Immunization Record form is required
• First aid
  certification with CPR is required
• Valid
  Class 5 driver's license is required

Skills & Knowledge:

•  Knowledge of
  Windows, Microsoft Word, Excel, and database management systems
• Knowledge of
  and ability to operate standard office equipment, including: telephone system,
  fax machine, photocopier, printer, and computerized building security
  monitoring system
• High level of
  integrity and dependability with a strong sense of urgency and
  results-orientation
• Strong problem
  solving, analytical, and creative skills with the ability to exercise sound
  judgement and make decisions based on accurate and timely analyses
• Strong
  interpersonal skills and ability to communicate effectively in writing and
  verbally in English
• Demonstrated
  commitment to the social sector with a passion for the organization's mission
  is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous
  self-improvement
• Sets goals, creates and implements action plans, monitors progress, and
  evaluates results
• Adeptly manages competing tasks and uses time efficiently and
  effectively

Job Knowledge & Quality
of Work

• High degree of relevant and current job
  knowledge and skill
• Consistently produces accurate, thorough,
  high-quality work in a timely manner
• Builds and promotes a culture of health and
  safety in the workplace
• Implements and enforces best practices in
  health and safety within the workplace

Judgement &
Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and
  timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best
  interests of the organization

Communication &
Interpersonal Skills

• Expresses themselves clearly and
  professionally both verbally and in writing
• Displays high emotional intelligence; uses
  tact and diplomacy in dealing with sensitive, complex and confidential
  situations
• Has a manner, style and presence that makes a
  positive impression
• Listens to and considers others' views

Personal Leadership

• Models the organization's core values of
  social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions,
  performance and health
• Is reliable and accountable; shows up on time
  ready to work

Teamwork &
Collaboration

• Effectively works with their colleagues to
  ensure organizational success
• Champions positive working relationships with
  staff and external partners
• Supports an environment of openness, and
  champions teamwork and communication across programs
• Leverages the expertise and experience of
  others for organizational success

Closing
Details:

Closing
Date

Internal
applications will be accepted until November 05th, 2025,
04:00 pm

"All
employees, including laid off and displaced employees, are entitled to apply on
the vacancy and be considered pursuant to the provisions of Article 12.9."
Internal applicants must notify the manager of intent to apply.

External
applicants will be reviewed after internal applicants have been reviewed and
interviewed.

All
qualified applicants are welcome to apply.

Phoenix
is committed to employment equity and encourages applications from people of
all gender identities and expressions, persons with disabilities, Indigenous
peoples and visible minorities. Persons with disabilities who anticipate
needing accommodations for any part of the application and hiring process may
contact our HR department. Any personal information provided will be maintained
in confidence.

While
we thank all applicants for their interest in this opportunity, only those
selected for an interview will be contacted.