Supervisor, Program Admissions

Job Title:  Supervisor, Program Admissions

Status: Temporary, full-time (Union position)

Number of Vacancies: 1

Wage: $ $38.77/hour (starting at $33.77/hr)

Grid: 14

Hours: 35 Hours/Week

Schedule: Monday & Tuesday: 8:30 AM – 4:00
PM

Wednesday & Thursday: 1:00 PM – 8:30 PM

Friday: 8:30 AM – 4:00 PM

Start Date: December 15, 2025

End Date: January 4, 2027 or until the return of the incumbent

Date Posted: October 10, 2025

Closing Date: Open Until Filled 

Please note that internal applicants must apply by October 16, 2025, internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.

The Opportunity:

The Program Admissions Supervisor is responsible for coordinating approximately 500 students. The duties primarily include supervising LINC staff and participating in their recruitment and selection. The supervisor will participate in the coordination of work for IRCC program staff in the Language Program and monitor the performance of staff.

Key Responsibilities:

• Assigns work, provides direction to IRCC Program Assistants and ensures that assigned tasks are completed. Ensures effective and appropriate shift coverage;
• Orients and trains LINC Program Assistants;
• Monitors the performance of staff. Provides feedback on their performance and participates in their performance evaluations;
• Participates in the recruitment and selection of Program Assistants by performing duties such as advertising vacancies, screening resumes, interviewing applicants and providing input on selection;
• Evaluates, develops and recommends office procedures and practices to senior management. Ensures that approved office policies, practices and procedures are understood and followed;
• Responds to outside inquiries about services offered by the organization. Communicates with other community service agencies and/or ministries regarding client enrolment in and attendance at programs;
• Tracks program expenditures by recording expenses, alerting the supervisor to budget overruns and unusual expenses and authorizing purchases;
• Collects, researches, organizes and summarizes data from a variety of sources and assists in producing reports as required by the agency and IRCC;
• Maintains client and program information using spreadsheet and/or database software;
• Produces ad hoc reports from database as required by the supervisor and IRCC by identifying and organizing the required information, compiling data, designing format, and printing reports.

Qualified candidates will posses: 

• Post-secondary training or certificate in Office Administration and a minimum of 5 years'
•  experience in ELSA/LINC or other funded immigrant refugee service program;
• Minimum of two (2) years supervisory experience;
• Excellent written and spoken English communication skills;
• Ability to communicate effectively with people with limited English proficiency;
• Strong computer literacy skills (MS Word, database, Excel, Page Maker, VISIO and Access), with at typing speed of 55-60 wpm;
• Proficient with iCARE;
• Ability to work with minimal supervision and meet deadlines;
• Proven organizational and time management skills;
• Ability to take initiative and problem solve;
• Ability to work cooperatively in a team environment;
• Must be flexible to accommodate/support evening LINC Program Assistants;
• Experienced in the LINC registration process and in communicating with a diverse group of government agencies in order to aid clients;

 A Criminal Record Check is a requirement of employment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as separate attachments.  Please note that only Word or PDF formats can be accepted.   As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered. 

To view all opportunities at DIVERSEcity visit  

ADDITIONAL INFORMATION:

This position is based in our Surrey office and is in-person services.  DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews. 

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ). Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 45 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion.  To learn more about DIVERSEcity visit us at

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.