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General Manager, Calgary Animal Referral
3 weeks ago
JOB DESCRIPTION General ManagerLocation: Calgary, ABEmployment Type: Full-TimeAre you a passionate leader who thrives in a dynamic and multifaceted environment? Calgary Animal Referral & Emergency Centre is welcoming an experienced General Manager to join our exceptional team. As General Manager, you will play a vital role in the hospital’s ongoing success—working alongside a dedicated team of professionals and reporting directly to the leader who oversees specialty services in Canada. You will guide hospital operations, support multi-department leads, and ensure excellence in service delivery, people development, team cohesiveness and hospital performance.What You Will DoLead a diverse hospital team, including multiple veterinary specialists, ER veterinarians, technicians and other support staffChampion a strong and healthy workplace culture that aligns with VCA Canada’s valuesOversee daily operations and ensure an outstanding client and patient experiencePartner with medical and operational leadership to drive hospital goals and performanceReview and monitor administrative functions, including hospital scheduling, document control, inventory and building maintenance.Use financial reporting tools to assess trends and guide data-driven day-to-day financial decisionsLead change management efforts to support continuous growth and improvementProactively connect with staff to anticipate and resolve challenges across departments and specialtiesYour Qualifications & AttributesProven leadership experience in a healthcare, veterinary, or service-oriented environmentAbility to manage and support multiple specialists and their respective departmentsStrong interpersonal and communication skillsHighly organized with excellent time-management abilitiesComfortable working in a fast-paced, evolving environmentExperience with operational budgets, KPIs, and performance metricsChange management experience is considered a strong assetWhat VCA Canada OffersEmployer match (5%) group RRSP plan - Planning for your future just got easier with VCA CanadaMembership and duesWellness days, sick days, and vacation timeEmployee assistance programContinuing education benefitsReferral Bonus RewardsE-tools to assist with meditation, better sleep, exercise, and focusVirtual health care (telemedicine) offers quick access to quality careOpportunities to give back in your community through VCA initiativesGenerous personal pet care discountsAnd extra perks like shopping discounts and cool wellness appsIf you are a collaborative leader who values excellence in client care, employee engagement, and operational performance, we invite you to apply.
