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Billing Specialist
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DescriptionTitle: Billing Specialist – Hudson (6-month contract)Location: - Mississauga, ON Canada or Houston, Tx USA (Hybrid)Who We Are:Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.The Billing Specialist is responsible for processing bills for all customer types, within our North America markets. The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter, detail oriented, accountable, analytical, efficient, accurate and be able to multi-task. This role is responsible for the complete, accurate and timely resolution of all day-to-day tasks and escalated issues. Responsibilities:·Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products·Provide billing support for gas and electric deregulated markets serving residential, small and large commercial customers in multiple states/provinces across US and Canada·Review, investigate and follow-up independently on complex operational service requests, issue trackers and emails related to customer correspondence inquiries in a timely, detailed and thorough manner·Work independently to process tasks, investigate, and resolve exceptions within target service level agreements (SLA’s) including:·Check, export/import, verify and reconcile the accuracy of the files/reports downloaded from and to the Local Distribution Company (LDCs). Depending on the LDCs, these files may include any or all of the following: daily consumption, invoices/bills, accepts, rejects, payments, adjustments and invoice settlements·Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window). Communicate with LDCs when necessary.·Reconcile usages/bills received from the LDC against known parameters and ensure their accuracy.·Ensure that the monitoring and exception reports are run daily so that issues can be investigated and resolved quickly. This includes the missing consumption report, rejected usages, rejected bills, bills missing responses, unbilled adjustment reports and reconciliation reports.·Work closely with Supervisors and Managers to meet goals, review exceptions, and take appropriate actions·Reconciliation of correspondence in case of discrepancies and preparation of reports as needed·Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assignedRequirements:·Post-secondary degree is preferred ·Minimum 2 years of problem solving, issue resolution or other relevant experience required·Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.)·Advanced knowledge of Microsoft Excel - pivot tables, VLOOKUP, macros, etc., preferred·Knowledge of third-party billing system, specifically iSigma, Customer Care & Billing (CC&B),·SQL query language skills is a plus·Prior experience in deregulated gas and electric markets, is preferred·Prior experience in billing, operational exception handling and/or project management is a plus
