Registrar

Scope and Summary of Primary ResponsibilitiesIn covering a broad range of duties, the emphasis of this position is to utilize the electronic medical record application to register clients, gather and record client information, and to assign client records to appropriate staff, ensuring the electronic medical record workflow processes are adhered to. This position provides functional expertise within the comprehensive provision of vision rehabilitation services, using the electronic medical record application.II. Essential FunctionsThis position entails, but is not limited to the following general responsibilities:· Within a distinct geographic area, completes and updates the Registration and Eye Information pages within the electronic medical record · Assigns, through the electronic medical record, the required Services and Interventions and schedules appointments (Skedulo)· Understands and able to provide information about VLRC services and resources · Flags urgent/critical situations to Supervisor or other designated staff· Ensures all client information is accurately entered into the electronic medical record in a timely manner· Scans documents into the electronic medical record, using naming convention standards · Updates client status in the electronic medical record · Manages workload and electronic medical record caseload in effective and efficient manner· Maintains paper files in accordance with current policies and procedures· Provides administrative support to the managers and other team members as required· Provides back-up coverage to administrative staff as requiredRelationships· Works both independently and collaboratively with the team and other departmentsProblem Solving•Utilizes established business rules, service standards and practices, and ensures policies and procedures are followed in a timely fashion· Participates in service evaluation and program planning processes as needed to maintain and improve service outcomes· Participates in a supportive team environment to meet the operational and team objectivesDecision Autonomy· Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks.· Consults with supervisor on issues that are more complex or may require upper-level approval· Exercises judgment and tact when dealing with individuals and demonstrates sound judgment in when to elevate issues to the next level· Committed to maintaining privacy and confidentiality Leadership· Manages interaction and information for potential and active clients who request serviceRequirementsIII. QualificationsKnowledge and Skill Requirements• Proficient in electronic medical record applications, including the management of caseloads • Demonstrated organizational and time management skills• Sensitivity to the needs of persons with vision loss• Ability to effectively communicate verbally and in writing• Detail-oriented, with ability to enter data accurately• Proficient in the use of Microsoft Office software and database management and willingness to learn new software applications• Knowledge of eye conditions and blindness prevention would be an asset• Knowledge of the psychosocial impact of vision loss would be an assetExperience and Education • 3 years working experience within an administrative function.• Proficient typing and keyboarding skillsWork Environment• Ability to work flexible hours.BenefitsBenefitsAt VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently — and where your growth, well-being, and contributions matter. We offer:Comprehensive benefits for health, vision, dental, and mental health supports.Flexible work arrangements, paid time off, and work-life balance initiativesCareer development through training, mentorship, and advancement opportunitiesInclusive work culture with supportive teams, and meaningful workJoin us to grow your career and make a difference everyday.Inclusion, Accessibility & Accommodation VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including those who are blind, partially sighted, or deafblind, women and 2SLGBTQ+. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate will be required to complete a standard Vulnerable Sector Check.If you require an accommodation to apply or participate in the selection process, please contact . We’ll be happy to work with you to meet your needs. Not sure if you qualify? Think about applying anyway We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to applyVLRC does not use AI tools in its screening, assessment, or selection process.We thank all applicants for their interest, however, only those selected for an interview will be contacted.