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Desktop Support

2 weeks ago

Toronto, Canada SkySys Full time

Role: Desktop Support/ IT generalist/Site Support Position Type: Full-Time Contract (40hrs/week) Contract Duration: 3 Months+ Work Hours: EST Work Schedule: 8 hours/day (Mon-Fri) Location: 100% Onsite - Toronto, Ontario, Canada We are seeking a skilled and Desktop Support / IT Generalist to join our IT team. This role will be responsible for providing technical support to end-users, maintaining IT infrastructure, and assisting with system administration tasks. The ideal candidate will have a strong troubleshooting mindset, excellent communication skills, and a broad understanding of IT systems, including hardware, software, networking, and security. Key Responsibilities: • Provide technical support to end-users for hardware, software, and network-related issues. • Install, configure, and maintain desktops, laptops, printers, and other peripherals. • Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux) and common software applications. • Assist with system and network administration tasks, including user account management and permissions. • Support IT security initiatives, including antivirus updates, patch management, and security best practices. • Manage IT inventory, including tracking hardware and software licenses. • Set up and support video conferencing, VoIP, and remote work solutions. • Document IT processes, troubleshooting steps, and resolutions for knowledge sharing. • Provide basic training and guidance to users on IT tools and best practices. • Collaborate with vendors and escalate complex issues to higher-level support when necessary. Minimum Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). • 2+ years of experience in IT support, desktop support, or a generalist IT role. • Strong troubleshooting skills with Windows, macOS, and mobile devices. • Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, etc.). • Experience with Active Directory, Office 365, and cloud-based applications is a plus. • Knowledge of IT security best practices. • Strong customer service and communication skills. • Ability to work independently and manage multiple priorities. Preferred Certifications: • CompTIA A+, Network+, or Microsoft certifications (MCSA, Azure Fundamentals) are a plus.