CXM - Senior Business Analyst

Hi Paulina, Hope you are having a great day My name is Vivek and I am a Talent Advisor at LanceSoft Inc, a global staffing and consulting company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you. Job Title: Senior Business Analyst CRM / CXM & DevOps Delivery Duration: 248 Business Days Location: Fredericton, NB (Remote) Overview We are seeking a Senior Business Analyst with strong experience in DevOps-enabled delivery, CRM/CXM platforms, and large-scale business transformation initiatives. The role focuses on establishing and improving delivery practices, leading complex requirements activities, and working collaboratively across multi-entity, multi-vendor environments, particularly within public sector and enterprise technology programs. Key Responsibilities Contribute to the establishment, evolution, and continuous improvement of delivery practices within a technology services organization, including operating models, processes, and governance frameworks. Develop and maintain standardized templates, playbooks, guidance materials, and reusable artifacts to promote consistency and efficiency across multiple delivery teams. Apply Agile and DevOps delivery practices, supporting sprint planning, backlog refinement, release coordination, and work item management (incidents, defects, enhancements, technical debt). Structure and manage product backlogs, including epics, features, user stories, and operational work, while improving delivery flow, throughput, and predictability. Perform senior-level business analysis for complex, enterprise-wide business transformation initiatives involving multiple business units or entities with competing priorities. Lead requirements elicitation and process definition activities by engaging business SMEs, technical SMEs, and vendors through workshops, interviews, and collaborative sessions. Facilitate interactive communications including requirements workshops, prioritization sessions, and executive presentations, producing clear deliverables such as BRDs, user stories, process maps, presentations, and technical reports. Support cloud-based SaaS and/or PaaS implementations that drive significant business transformation, delivering requirements documentation, test cases, and supporting UAT activities. Contribute to CRM and CXM initiatives, including requirements solicitation and definition for platforms such as Salesforce, Microsoft Dynamics, and/or Oracle. Work effectively within multi-vendor and cross-functional teams, coordinating across business, technology, and delivery partners using best practices and structured governance. Support public sector or government technology initiatives, ensuring alignment with regulatory, compliance, and stakeholder requirements. Required Experience & Qualifications Minimum 3 years experience contributing to delivery practice establishment or improvement within a technology services organization. Minimum 5 years experience with Agile and DevOps delivery models and operational execution. Minimum 8 years experience performing business analysis for complex, multi-entity business transformation initiatives. Minimum 5 years experience engaging business and technical SMEs for requirements elicitation and process definition. Proven experience facilitating workshops, prioritization sessions, and executive-level communications. Hands-on experience with at least one cloud SaaS or PaaS implementation involving significant business transformation. Experience with CRM and/or CXM solutions is an asset, particularly Salesforce, Microsoft Dynamics, or Oracle. Minimum 3 years experience working in public sector or government technology environments is an asset. Demonstrated success working within multi-vendor and cross-functional delivery teams. Current certification from a recognized professional business analysis body (e.G., IIBA-CBAP, PMI-PBA) is required. Strong written and verbal communication skills;French language proficiency is considered an asset. Core Competencies Enterprise Business Analysis & Transformation DevOps & Agile Delivery Enablement CRM / CXM Platforms Stakeholder & Executive Engagement Cloud & Digital Transformation Process Optimization & Governance