Customer Service Agent

Job Details Description WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT TODAY The Customer Service Agent provides exceptional passenger support by assisting with inquiries, check-in, and boarding, ensuring compliance with regulations, resolving concerns, and collaborating with airport teams to deliver a seamless and positive travel experience. WHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE AGENT Greet and assist passengers at the airport with check-in, boarding, and general inquiries Effectively resolve customer issues and complaints in a professional and timely manner Ensure compliance with all airline and airport regulations and procedures Provide accurate information on flight schedules, gate assignments, and airport services Coordinate with ground staff and crew to ensure a smooth passenger experience Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale QUALIFICATIONS 18 years of age or older Eligible to work in Canada Communicate effectively in English (reading, writing, speaking) One year of customer service experience Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Eligible to pass a background check and obtain and maintain a RAIC (Restricted Area Identity Card) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable Must be able to reach with arms and grasp with hands Must be able to push, pull Must be able to crawl and crouch, at times, in confined tight spaces Must be able to bend, stretch, squat, kneel Exposure to moderate and at times high noise levels Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)  The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.