Customer Service Agent

2 weeks ago

Mississauga, Canada Bolloré Logistics Canada Full time

CUSTOMER SERVICE AGENT

Fulltime - Permanent

Mississauga, Ontario

**Responsibilities**:
To offer expertise in freight forwarding to internal and external clients. Establish and develop relationships with clients, as well as optimize customer service.

**Responsibilities**:

- Ensure client satisfaction and maintain relationships with clients (i.e. key accounts and new clients).
- Optimize customer service through quick, efficient, courteous service, and information exactness.
- Partner and engage with the sales department to prepare and present products and services offered as well as assist in creating SOPs for all new clients
- Partner and engage with the department supervisors to implement and service new clients
- Develop and maintain relationships with carriers/suppliers to ensure the best possible rates
- Responsible for quotes/RFQs/RFIs for respective clients and modes of transport
- Assist the department /product supervisors in different areas
- Ensure to follow ISO procedures put in place.
- Resource person for technical information.
- Other duties as assigned by the immediate supervisor/manager

**Qualifications**:

- Knowledge of different modes of transport.
- 1-year post-secondary education or relevant experience
- Must be proficient in all areas of Microsoft Office Suite
- Must have the ability to organize and prioritize multiple tasks
- Excellent communication skills (written and verbal)
- Excellent judgment skills and the ability to negotiate
- Ability to work independently and set priorities
- We thank all applicants for their interest however, only those selected for an interview will be contacted._

About

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics
Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

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