Guest Service Agent

Courtyard and TownePlace Suites Toronto Northeast Markham is looking for someone with strong customer service skills and hotel front desk experience to join our team as a Guest Services AgentABOUT EASTON’S GROUP OF HOTELSLooking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.ABOUT THE HOTELEmbark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.Courtyard and TownePlace Suites Toronto Northeast Markham is a 299-room hotel, owned and operated by Easton's Group of Hotels. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.Courtyard and TownePlace Suites Toronto Northeast Markham is not just a hotel; it's a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests' experiences. Let's create memorable moments together.This hotel is operated under a license from Marriott International, Inc. or one of its affiliates.ABOUT THE POSITIONJob OverviewCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and ResponsibilitiesWelcomes guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.Issue, control, and release guest safe deposit boxes.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Promote teamwork and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.In carrying out your duties you will follow all Company and Brand Standards.Qualifications and RequirementsCollege diploma or university degree in hospitality/tourism/hotel management, plus one (1) year front desk/guest service experience. Must speak fluent English. Other languages preferred.Available to work any shifts, including nights, weekends, holidays and overnight when required.Communication skills are utilized a significant amount of time when interacting with guests and employees.Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem-solving, reasoning, motivating, and training abilities are often used.May be required to work nights, weekends, and/or holidays.Physical Demand: This job requires the ability to perform the following:Frequently standing up behind the desk and front office areaRemain stationary for extended periods.Carrying or lifting items weighing up to 50 poundsHandling objects, products, and computer equipmentUse a keyboard to operate various property management and reservations systems, etc.COMPENSATIONPay RateStarting rate $19.09, after probation $20.09Benefits Health benefit after probationWellness daysEmployee Social EventsOn-Site ParkingDiscounted Staff MealsHotel Discounts at Marriott properties worldwideMarriott recognized trainingEaston’s Group of Hotel is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and protected veterans’ status. Accommodation is available on request for candidates taking part in all aspects of the selection process.