Lead Hand of Library Access Services

About Toronto Metropolitan At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current outlines each as core values and we work to embed them in all that we do.TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our .About TMU LibrariesA vibrant and innovative centre of exploration, research, creation and learning, TMU Libraries are positioned at the core of the University's academic, research, and community engagement goals. The Libraries support a diverse community of learners and instructors, researchers and scholars, and community experts and entrepreneurs, and are a hub of interdisciplinary SRC. The dedicated team of more than 100 talented individuals supports a growing academic community, including new campuses and a growing number of international students.In addition to our main campus Library, TMU Libraries also has a Law Library branch and recently opened the Bikram S. Dhillon and Family Medical Library in Brampton. TMU Libraries provide crucial academic learning, creation, and research resources, programs, services, and spaces. Its unique blend of expertise and programming, coupled with access to leading-edge technology and an array of information resources, fosters a rich academic environment, supporting the University's complement of degree programs, and advancing research and discovery, and community outreach and engagement.The Libraries are committed to the TRC Calls to Action and are actively exploring ways to decolonize our work and these efforts are further supported by the Mash Koh Wee Kah Pooh Win (Standing Strong Task Force) recommendations. Our ongoing commitment to equity and community inclusion continues to shape and reaffirm our values and priorities as a Library and University.Working at TMUAt the intersection of mind and action, Toronto Metropolitan University is on a transformative path to become Canada's leading comprehensive innovation university. At TMU and within our University Libraries, we firmly believe that equity, diversity, and inclusion are integral to this path; our current academic plan outlines each as core values and we work to embed them in all that we do.Dedicated to a people-first culture, TMU is proud to have been selected as one of Canada's Best Diversity Employers and Greater Toronto's Top Employer. We invite you to explore the range of benefits and supports available to faculty, including access to our diverse faculty and staff networks. Visit us on our . The Opportunity The Lead Hand of Library Access Services will coordinate, schedule and monitor the daily activities of assigned library staff and student staff, to ensure effective delivery of front-facing services and key Library services, working closely with other Lead Hands to ensure smooth delivery of core library services at the Bikram S. Dhillon & Family Medical Library. Administers and provides oversight of the Medical Library student employment program while contributing to procedural improvements and program initiatives. Provides lead hand oversight in the Medical Library to clerical tasks, including circulation, and supporting of borrowing and lending services at the Medical Library, ensuring consistent application of policies and procedures and effective support to library patrons. Monitors and maintains the public and reserve areas of the library, ensuring that the space is operational and in good condition. Reviews and implements processes that align with the Toronto campus and contributes to continuous improvement. Gathers data and prepares reports to support the Library’s planning, operations, and reporting requirements, working closely with the Department Head.The location of Work: 4 to 5 days a week onsite, based on operational requirements and subject to change, School of Medicine building in Brampton.Key ResponsibilitiesAssign, coordinate and monitor the daily activities of assigned library staff and student staff, develop shift schedules, maintain and approve timesheets and liaise with other Lead Hands to determine staffing needs, including, orientation, ongoing training, participate in priority setting processes, and act as a first point of contact for assigned staff to resolve client services issues.Support Medical Library Student Employment Program Coordination, including recruitment, creation and submission of proposals, deliver training and orientation sessions, workshops, and recognition events to new student staff.Monitor and report on the physical environment of the Medical Library including maintenance, property damage, and cleanliness while maintaining accurate floor plans.Ensure Reserves and Resource Sharing and Interlibrary Loan services comply with the TMU Fair Dealing Guidelines, consulting with the Copyright Librarian as needed and ensure provision and effective delivery of reserve requests.Oversees the collection and processing of internal and external statistics. Responds to statistical queries for assigned areas in library services and spaces. QualificationsTo help us learn more about you, please submit your cover letter and resume in 1 PDF file describing how you meet the following required qualifications:Completion of a post-secondary certificate in a relevant field.A minimum of two (2) years of practical technical library experience coordinating and/or supervising roles with responsibility for overseeing staff and services.Strong communication and interpersonal skills and the demonstrated ability to work with a team of staff.The ability to think critically and apply judgement to follow and implement established policy and procedure.Organizational, administrative skills; assigns work effectively and efficiently; adjusts workflows on a continuous basis in line with organizational priorities.Demonstrated knowledge of office productivity software, especially Google Drive and Excel.Strong oral and written communication skills and presentation skills.Commitment to excellent customer service.Analytical, problem solving, and numeracy skills.A demonstrated commitment to client service---specifically staff, faculty, students, and external contacts.Strong interpersonal skills along with sound judgement, tact and diplomacy are necessary to deal effectively with students, staff, faculty, and the public.Good verbal and written communication skills are required to assist librarians with communications, marketing and outreach programs and to explain policies and procedures related to the responsibilities of the position.Strong organizational, administrative and time management skills, as well as attention to detail, are required to maintain proficiency in various areas of library operations, particularly with regard to information technology.Ability to direct and coordinate daily work assignments of designated staff is required.Good training and presentation skills to assist with orientations, instructional programs and staff training.