Vice President, Client Services

KidsAbility is a recognized leader in providing early, family-centred support to help children and youth reach key developmental milestones while fostering hope and opportunity. KidsAbility supports over 17,000 children and youth across Waterloo Region and Guelph-Wellington to reach their communication, social, physical and behavioural goals each year. As the organization enters an exciting period of renewal and growth in the first year of a new five-year strategic plan, we are seeking a transformational leader to join our Senior Leadership Team as Vice President, Client Services. This role calls for a hands-on operational leader who has a track record of leading teams through change, developing adaptability & agility, while maintaining an unwavering commitment to quality client and family-centred care. Reporting to the Chief Executive Officer, the Vice President, Client Services provides both strategic and operational leadership across KidsAbility’s diverse clinical programs. This role offers the opportunity to inspire, empower, and lead through example, a talented, multidisciplinary team dedicated to ensuring quality, timely, accessible, and integrated services for children and families. The Vice President will lead with a focus on transformation, fostering curiosity, innovation, and excellence in clinical operations while championing new service models, cross-sector partnerships, and system-level collaboration. As a member of the Senior Leadership Team, you will play a pivotal role in shaping the future of service delivery, advancing KidsAbility’s mission and strategic priorities. You will oversee program planning, performance management, and quality improvement, while ensuring that all services reflect evidence-based best practices, timely and equitable access and a family centred experience. With strong financial and operational acumen, you will also ensure that resources are aligned to priorities that meet funder targets, maximize client outcomes and ensure organizational sustainability. You will bring excellent communication and relationship-building skills, fostering collaboration and trust with internal teams, funders, partners, and community stakeholders. An inspiring and emotionally intelligent leader, you are known for bringing people together through times of change. You foster cultures of engagement, accountability, and learning, while developing future leaders and supporting employees in their professional and personal growth. You bring a master’s-level education in business, health, social sciences, or a related discipline, along with at least five years of senior clinical operations leadership. You have demonstrated success leading within either publicly funded or private complex service environments. Experience managing in a unionized or not-for-profit setting will be considered an asset. We are seeking a results-oriented professional who exercises sound judgment and moves initiatives forward with focus and efficiency. This is an exceptional opportunity for a hands-on, results-oriented leader who brings sound judgment, practical solutions, and a collaborative approach. Join KidsAbility and play a defining role in strengthening systems, teams, and partnerships to deliver exceptional care for children, youth, and families in our community. The Vice President, Client Services will be based at KidsAbility’s head office in Waterloo, with regular travel throughout the Waterloo and Guelph Wellington Regions. With leadership presence across all sites, the Vice President will have flexibility to work between locations as needed. To express interest in joining KidsAbility,