Senior Salesforce Business Analyst

1 week ago

ontarioremote, Canada Shutterstock Music Canada, ULC Full time

Shutterstock is a growing, fast-paced, entrepreneurial environment within a disruptive marketplace. Well positioned as the disruptive new leader in the digital content space, Shutterstock has the largest crowd-sourced digital content libraries in the world that includes images, vectors, video and music. We manage a library of creative building blocks for a broad, expanding customer base creating new opportunities with every new customer segment, globally.

We are currently seeking a highly driven Senior Salesforce Business Analyst responsible for building Salesforce solutions that solve our complex business scenarios.

The day to day:

As a Senior Salesforce Business Analyst, you will work closely with internal business units and technology teams to automate and improve business processes by delivering solutions in Salesforce and other applications in the CRM ecosystem. The role will focus on maintaining and extending the company's Salesforce CRM system. You will interface with Business stakeholders to capture their vision as it relates to their processes and translate that into tangible Salesforce solutions, working closely with engineering teams. 

Partner with cross-functional stakeholders to collect business requirements, research and identify end-user needs, manage change requests, and convert business requirements into functional requirements.

Explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations.

Create user stories and new process flows to support the design and development of Salesforce solutions for our stakeholders.

Act as liaison between business stakeholders and the tech team to define, prioritize, tasks and deliverables.

Ensure that new features are implemented according to specification, through collaborating with development and quality assurance groups

Coordinate testing with business stakeholders, review test scenarios, conduct UAT sessions in collaboration with the quality assurance team. 

Manage and communicate the status of deliverables, issues and risks across multiple work streams.

Contribute to providing training resources for cross-functional partners and stakeholders.

Demonstrate the key features and values of products to clients and end users.

Assist in the prioritization of helpdesk tickets that involve product issues.

What you will bring to the role:

Experience with Salesforce CRM in the capacity of Business Analyst/Product owner.

Strong analytical, leadership and interpersonal skills; team-oriented.

Proven track record of the ability to identify and interpret business requirements into application (functional) requirements and IT solutions.

Experience with a large, functionally diverse, and informed user base that demands high quality applications is desired.

Any of the below is an added bonus:

Experience in various aspects of software development lifecycle, including development, project management, business analysis, UI design

Experience with SFDC Service Cloud, Sales Cloud, Marketing Cloud, SFDC Communities.

Strong meeting/workshop facilitation skills and documentation experience.

Experience with application integration and developing workflow and functional use cases.

Demonstrated experience with iterative or agile project methodologies.

Excellent communication and interpersonal skills and the ability to author a range of high-quality deliverables.

Proven ability to articulate application requirements and functionality to IT peers.

Demonstrated ability to manage different and often conflicting objectives/activities at one time.

Experience in quickly and effectively adjusting priorities and goals in changing circumstances.

Maturity in dealing with all levels of business and IT management. Strengthen relationships across business by engaging business leaders to establish credibility, solve problems, build consensus and achieve business objectives.

Proven customer service skills necessary to create, maintain and enhance customer relationships.

Strong adaptability skills to learn different technologies.

Experience with business process engineering, organizational change management, performing cost-benefit analyses, data modeling, normalization, and SQL queries are all desirable.

 Why Shutterstock:

You have a direct impact on the success of the company. Your team's work matters and is essential to the evolution of our core business

Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind

Flexibility to work between home and office with everything you need to be successful in both

A generous and competitive benefits package

  • Business System Analyst

    4 weeks ago

    Remote, Canada The Skyline Group of Companies Full time

    *REMOTE ROLE* Reporting to the IT Manager, the Business System Analyst - Salesforce is responsible for strategizing with Skyline and its Group of Companies to create customized solutions and deliver unique solutions that illustrate value and benefits to the business. This role will review and learn the challenges that Skyline is facing and implement updates...

  • Business System Analyst

    2 weeks ago

    Remote, Canada The Skyline Group of Companies Full time

    *REMOTE ROLE* Reporting to the IT Manager, the Business System Analyst - Salesforce is responsible for strategizing with Skyline and its Group of Companies to create customized solutions and deliver unique solutions that illustrate value and benefits to the business. This role will review and learn the challenges that Skyline is facing and implement updates...

  • Systems Analyst

    2 weeks ago

    Eastern Ontario, Canada Salesforce, Inc. Full time

    Overview:The Account Receivable (AR) Systems team is part of Finance Revenue Operations and is responsible for the systems and technology utilized by the AR operations teams.The analysts will be responsible for systems support and management of prioritized enhancement initiatives. Core operational responsibilities include end user support, improving our...

  • Salesforce Project Manager

    5 days ago

    Remote, Canada Cloudsquare Full time

    **Who We Are** Cloudsquare is a revolutionary Salesforce consulting and product development firm dedicated to becoming long-term partners with our clients by supporting them through their technology and business transformations. Founded in 2018, Cloudsquare is a fully remote organization celebrating a global culture of collaboration spanning over three...

  • Business Analyst

    3 weeks ago

    Remote, Canada ARC Business Solutions Full time

    **_ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with...

  • Salesforce Project Manager

    5 days ago

    Remote, Canada Cloudsquare Full time

    **About Cloudsquare** Cloudsquare is a revolutionary Salesforce consulting and product development firm dedicated to becoming long-term partners with our clients by supporting them through their technology and business transformations. Founded in 2018, Cloudsquare is a fully remote organization celebrating a global culture of collaboration spanning over...

  • Salesforce Technical Lead

    6 days ago

    Remote, Canada Tekshapers Inc Full time

    **Position: Salesforce Technical Lead (10 - 16 years)** **Location: Canada - Remote** **Duration: Fulltime** **Client Domain:**:Automotive Services** - Advanced configuration on the Salesforce Customer 360 platform (especially Salesforce Field Service) - Architecture and solution design for highly customized Salesforce solutions - Participate in and/ or...

  • Account Executive, Mulesoft

    4 weeks ago

    Ontario, Canada Salesforce Full time

    **Job Category **:Sales **Job Details**: **About MuleSoft, a Salesforce Company** **About Salesforce** Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business...

  • Business Analyst

    4 weeks ago

    Remote, Canada AANSEACORE INC. Full time

    **Role: Business Analyst** **Location: Remote (USA, Canada)** - Salesforce modules, including changes and configurations and customizations - Finance - Have in-depth understanding of finance functions, as a generalist or specialist in P&L, supply chain, ERP, Global Planning, Forecasting and reporting - Data - Cloud Data Projects experience, plus relevant...

  • Bhjob15656 17201 - Business Analyst

    3 days ago

    Ontario, Canada Myticas Consulting Full time

    The recruitment team at Myticas Consulting is looking for an experienced Business Analyst who would be interested in a contract opportunity offered within the Ottawa, ON region. **DESCRIPTION OF WORK / DELIVERABLES** We have a requirement for a Business Analyst who will work with stakeholders on their IT initiatives. The incumbent will engage with clients...

  • Business Intelligence Analyst

    2 weeks ago

    Remote, Canada MOZ Group Full time

    **Business Intelligence Analyst (Contractual)** Ziff Davis is looking for a natural problem solver with a strong interest in fulfilling the business' expanding appetite for data, and helping define our data analytics roadmap. This role will be involved in all parts of the Business Intelligence process, from data acquisition to final presentation. The...

  • Salesforce Administrator

    3 weeks ago

    Remote, Canada HALEO CLINIC USA INC. Full time

    Haleo Clinic, a leader in sleep management without medication, is seeking a talented and motivated Salesforce Administrator to join our growing remote team. If you are passionate about Salesforce and excited to contribute to a dynamic team in a healthcare setting, we would love to hear from you! **Responsibilities**: - Managing the day-to-day...

  • Salesforce Admin

    2 weeks ago

    Remote, Canada Glia Technologies Full time

    **About Glia**: Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with...

  • Business Analyst

    1 week ago

    remote, canada LEVIO Full time

    Are you looking to thrive in a stimulating work environment? Join the leader in digital transformation and boost your career at Levio. We offer you a unique opportunity to develop your expertise within a high-caliber team. The variety of challenges presented by our clients will give you the opportunity to excel and keep your expertise at its peak. Experience...

  • Salesforce Admin

    3 weeks ago

    Remote, Canada Glia Technologies Full time

    **About Glia**: Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with...

  • Senior Business Analyst

    2 weeks ago

    Ontario, Canada Servion Global Solutions Full time

    Summary:This role [Business Analyst] works closely with the customer/business stakeholders and technical team. This role must have knowledge and/or relevant experience in the contact Center domain. This role is a major contributor to the requirements specification deliverables, therefore the Business Analyst should able to elicit requirements and write...

  • Delivery Manager

    4 days ago

    Remote, Canada Modes Full time

    Modes strategically partner with financial services organizations to build the digital foundations and capabilities expected by the industry today. That means designing and building scalable digital platforms, leveraging automation, developing new processes and skills to become data-driven, creating seamless omnichannel experiences, and ensuring...

  • Account Executive

    6 days ago

    Remote, Canada Cloudsquare Full time

    **Who we are** We are Cloudsquare, the top Salesforce partner specializing in lending solutions. Our intuitive products are built to scale as our customers grow, supporting their business at every phase. Our experts develop unique and reliable Salesforce solutions tailored to evolving business needs. We take pride in offering a boutique service with...

  • Director/Senior Manager/Manager

    2 weeks ago

    Eastern Ontario, Canada Salesforce, Inc. Full time

    As a 1st or 2nd line Sales Leader, you will be leading a team of Business Development Representatives, Business Development Managers, or Account Executives selling the entire Salesforce Customer Success Platform across multiple verticals. We are looking for a sales leader with great energy, leadership, and initiative to drive team performance and sales for...

  • Commercial Contracting Expert

    4 days ago

    Eastern Ontario, Canada Salesforce, Inc. Full time

    Job OverviewSalesforce, Inc. is seeking a highly skilled and experienced lawyer to join our team as a Corporate Counsel/Senior Counsel in the AMER Sales organization.