CUSTOMER SERVICE REPRESENTATIVE

Launch Your Career: Hybrid Customer Service Representative in LondonAre you ready to build a rewarding, long-term career in the insurance industry? We're hiring Customer Service Representatives who are passionate about helping people and eager to grow with a leading company. This is a full-time, permanent role offering excellent work flexibility and a comprehensive benefits package.Job DescriptionAs a Customer Service Representative, you'll be the primary point of contact for our members, providing courteous, accurate, and timely resolutions to inquiries via phone and email. Your strong problem-solving skills will be key to your success in this dynamic role.- Position: Customer Service Representative (Full-Time, Permanent)- Location: London, Ontario (Hybrid Model)- Annual Salary: $46,000- Start Date: November 17thWork Structure- Hybrid Schedule: Enjoy a flexible schedule with 3 days working from home and 2 days working in our London office.- Hours: Rotational 7.5-hour shifts required between the earliest start time of 8:00 AM EST and the latest end time of 8:00 PM EST, Monday to Friday (No weekends). Schedules rotate every 6 weeks.- Training: Benefit from 5 weeks of paid, 100% in-office training, followed by a 2-week in-office mentorship program.AdvantagesInvest in Your Future:We are committed to our employees' professional and financial success:- Financial & Stability: Pension Plan, eligibility for a Bonus Plan, and the option to participate in the Share Ownership Program.- Career Growth: Access up to $2,000 annually for our Education Reimbursement Program and clear Career Advancement Opportunities.- Time Off: 3 weeks of Paid Vacation and 3 Paid Personal Days.- Work-Life: Guaranteed Monday–Friday schedule with weekends offResponsibilities- Provide accurate responses to all member inquiries while maintaining the highest level of customer service.- Effectively troubleshoot and resolve telephone and email inquiries using various systems and tools promptly.QualificationsCustomer Service or Call Center experience is required.- Strong English communication skills are essential.- Must demonstrate strong computer/multitasking skills, including the ability to proficiently use multiple screens and systems at the same time.- Strong Problem-Solving skills, with the ability to work under pressure.- A High School Diploma is required.- Must be able to pass The Federal Government's Enhanced Security Screening.Hybrid Workspace RequirementsTo ensure a productive remote work environment, candidates must meet the following:- Equipment: Must use a hard-wired internet connection and a docking station.- Monitors: Must have 2 monitors (unless using a single 34-inch screen).- Workspace: Must work in a private, secured area free from distractions. (Equipment provided by the client includes a laptop, charger, headset, keyboard, mouse, and locking cable.)SummaryIf you are looking for a rewarding career that offers both personal satisfaction and professional growth, this opportunity is the perfect fit. Spots are filling fast—apply todayIf you meet the qualifications, please apply or send your resume directly to eunice.samuel@randstad.caWe thank all applicants for their interest; however, only those selected for an interview will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.