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Repair & Printer Technician

1 day ago

Calgary, Canada OCR Canada Full time

Repair & Printer Technician Location: Vancouver or Calgary Position Summary: Responsible for repairing, installing, maintaining, troubleshooting and upgrading data collection equipment such as mobile computers, printers and other AIDC technology. Job Responsibilities: Responsible for repair/configuring of AIDC equipment and Label Printer equipment in OCR’s local repair facility. Perform onsite printer installation, repair and maintenance Perform onsite configuration/troubleshooting of AIDC equipment Perform hardware installations, configuring printer and handheld terminals Evaluates repair requests, determines extent of needed service and exercises considerable judgment in continuing with the service or forwarding extensive requests to supervisor or suppliers. Assist users with service/support issues and provide technical sales support. Assist customers via email, phone, remote web sessions, or onsite with technical issues Comfortable working in elevated platforms, training to be provided Tracking of work performed and expenses in OCR’s (RMA) online portal Participate and maintain in technical and sales certifications from various OEM’s training programs. OCR will cover the costs of any certifications that we deem mandatory. Travel within Canada for work, assistance with larger projects and/or training Relationships and Roles: Maintain and develop relationships with customers to ensure the proper support. Establish and maintain relationships with sales department to assist and support them with OCR Canada customer needs. Work with fellow OCR Canada Technicians to cross train on knowledge of various types of equipment. Preferred Characteristics: Excellent problem solving and troubleshooting skills Excellent computer skills Proficient in MS Office products Basic networking knowledge Able to multitask and prioritize tasks Strong interpersonal, organizational and communication skills (both verbal and written) Comfortable in a high pressure environment Willingness to constantly learn and adapt to new technology Professional telephone manner Commitment to customer satisfaction, retention and loyalty Ability to work independently in a fast-paced, team-oriented environment. Must be fluent in English Bilingualism a Plus (Quebec French) Office and or other responsibilities: Responsible for clean service technical area and service area Responsible for Inventory required to complete assigned jobs/projects assigned to them Managing safety and environmental compliance Mental toughness on ability to handle stress Valid driver’s license with Satisfactory record Physically capable of handling equipment and going on site to perform install work when and/or where applicable Education/Experience: Minimum technical degree or equivalent Or Equivalent to completion of two years of a college-level course in computer science, or information technology or a related field. Minimum 1-3 years technical repair /support 1-2 years general computer installation, maintenance and repair 1-2 years WIFI experience 1-2 years Barcoding, Mobility and Mobile Managed Device The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, & life insurance