Cell Phone Repair Technician

The Repair Tech works as part of a repair team that tackle a variety of repairs including mobile devices, tablets, laptops and other portable devices. The repair tech will be required to meet daily (3:30pm) deadlines for repairs. A successful repair technician works as a leader and a team member to coordinate, organize and complete daily work loads.

Repairs are not alway straightforward. They require strong communication and problem solving skills to meet the needs of the customers, the business and execute on brand promises.

**A successful repair technician will exhibit the following strengths**:

- problem solving**
**- decision making**
**- creativity**
**- time management**
**- attention to detail**
**- communication in a team setting**
**- act as a liaison between customers, retail store locations and the brand**
**- ability to work under pressure**
**- personal accountability**
**- willingness to learn and innovate**

**Responsibilities**:
1.Repair common smartphone devices including iPhones, Samsung, Sony and Etc.
- Diagnose and problem solve phones with unknown problems
- Formulate hypothesis based on experience and knowledge
- Test hypothesis and devise solutions for uncommon repairs

Example: Customer brings in an iPhone 6 that does not turn on, as a tech you will likely test charge port, test power button, test battery. You end up figuring out that the charge port was broken hence the phone was not receiving charge and turning on Proceed to fix charge port.

**Training**:
We will provide hands on training to all technicians (initial repair knowledge an asset but not required)

**Growth**:
The company is experiencing aggressive growth and needs a strong leader to help navigate through certain problems. This is a very exciting position for someone looking to grow with a small company aiming to make a big impact in Canada and North America. As a repair technician, you will directly report to CEO and other core managers. We offer a culture that is built on mentorship, accountability and learning.

**CASE**MOGUL **Company Values**:

- Sincere Customer Service

We treat each customer with the same sincerity as to how we would treat our close friends; we want the experience to be welcoming and comfortable. We also want to exercise reasonableness when faced with difficult issues with customers.
- Curiosity

We want to stay curious about what is happening around us and how that impacts our organization
- Innovation & Adaption

We strive to innovate and be leading edge in what we do
- Create Value

We always want to be cognoscente of the level of impact in value we’re contributing to our customers through our products and services
- Collaboration (Leveraging collective genius)

To focus on working together, respecting one another and leaning on one another for resource is paramount to the organization and its well being
- If you have a passion for growth, learning and being challenged then please submit you resume. We thank all applicants for their interest however only successful applicants will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Tips

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location: One location