Guest Service Agent

2 weeks ago

Moncton, Canada Marriott International Full time

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or . equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Notification to Applicants: Delta Hotels Beausejour takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email

  • Guest Service Agent

    4 days ago

    Moncton, Canada Chateau Moncton Hotel & Suites Full time

    **No Exception Must be Bilingual in French & English**. The Guest Service Agent is the first person our guests come in contact with so it is important for our agents to be pleasant and professional when welcoming guests on arrival. The hotel industry is a fun and exciting place where you have many opportunities for growth and management. Some of the tasks...

  • Guest Service Agent

    6 days ago

    Moncton, Canada Chateau Moncton Hotel & Suites Full time

    **Must Be Bilingual in French & English**. Are you interested in finding a job in the Hotel Industry that can lead to Management? We would like to give you the opportunity to excel in this position and go further in the industry. The Guest Service agent is the first person our guests come in contact with so it is important for our staff to be pleasant,...

  • Guest Service Representative

    3 days ago

    Moncton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries,...

  • Guest Services Agent

    1 week ago

    Moncton, NB EG K, Canada Four Points by Sheraton Moncton Full time

    Reporting to the Guest Services Manager, the guest service agent is the guest experience representative for arrival & departure services (check-in/check-out), concierge services & direct-to-hotel reservation calls. The ideal candidate will be punctual and professional, with previous experience taking calls to handle customer issues and...

  • Guest Service Agent

    2 weeks ago

    Moncton, New Brunswick, Canada Marriott Full time

    POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....

  • Guest Service Agent

    2 weeks ago

    Moncton, New Brunswick, Canada Marriott Hotels Resorts Full time

    Description POSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

  • Guest Service Manager

    3 days ago

    Moncton, Canada Holiday Inn Express & Suites Full time

    **Job Overview** This role involves overseeing daily front desk operations, managing guest inquiries and reservations, supporting service and revenue standards, and ensuring compliance with hotel policies, safety, and security procedures. The Guest Service Manager will work closely with all departments to maintain smooth operations and a positive work...

  • Guest Service Agent

    2 weeks ago

    Moncton, Canada Four Points by Sheraton Moncton Full time

    **About us** Four Points by Sheraton Moncton is a Hotel in Moncton, NB E1G 0E3. We are professional, fast-paced and customer-centric. We are professional, fast-paced and customer-centric. Our work environment includes: - Fun active work environment. - Growth opportunities. THE CANDIDATE MUST BE IN AND LEGALLY ENTITLED TO WORK IN...

  • Spanish Bilingual Customer Service Agent

    3 days ago

    Moncton, Canada Cloud5 Communications Full time

    Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all._ **Excellent opportunity for a Bilingual (English/Spanish) position...

  • Guest Services Manager

    2 weeks ago

    Moncton, New Brunswick, Canada Holiday Inn Express & Suites Full time

    Company DescriptionD.P. Murphy Hotels is seeking a Full Time Guest Services Manager for the Holiday Inn Express & Suites Moncton. The Guest Services Manager is responsible to develop, encourage and support a team of employees who demonstrate excellence in guest service, which ensures repeat visits through providing courteous and efficient reception,...