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Parts Automotive Software Support Analyst
1 month ago
The Opportunity
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As a Bilingual (FRENCH/ENGLISH) Parts Customer Service Representative, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software.
Responsibilities
- Provide excellent training to our customers in the Parts module of our software in both English and French
- Provide excellent Customer Service to our customers
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Support and troubleshoot issues to the Sales Support team
- Maintain documentation and update as processes change within department
- Responds to both internal and external training requests in a timely manner
- Works directly with customer and trains all sessions in assigned module
- Be able to talk about and navigate our software (parts module) to be able to better assist
- Be available to travel one week out of the month (25% to Canada and the USA)
- High school diploma
- Must have Valid Driver’s license
- Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
- Previous customer service, helpdesk or dealership experience will be considered an asset
- Excellent communication skills in both ENGLISH and FRENCH
- Strong decision making and analytical abilities
- Strong detail orientation
- Effective time management and organization skills
- Ability to work independently and within a team environment
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Competitive base salary ($4k/yr - $49k/yr.)
- Free parking
- Staff events
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, and more
