Member Support Representative

7 days ago

Toronto, Canada Dynata Full time

The role of a Member Support agent is to create a positive customer support experience and build strong relationships with our members. Team members accomplish this through; problem solving, ensuring timely resolution or escalation of requests, communicating promptly on progress, and handling customers with a consummately professional attitude across a range of support mediums. Our team's goal is to ensure members are being provided with the highest levels of customer service at all times.

This is a part-time permanent position for 20 hours per week. Must be fluent in ITALIAN at an expert or native proficiency level

Responsibilities
  • Follow up with other support staff involved in resolution, to ensure the ticket is concluded in a satisfactory resolution.
  • Achieve or exceed required team KPI goals.
  • Support team lead/managers with admin tasks as needed.
  • Coordinate escalations and make sure that urgent issues are communicated promptly.
  • Help ensure the fulfilment of service requirements set by the department head (e.g., a maximum response time).
Required Skills & Qualifications
  • Must read, write and speak English at an advanced level.
  • Must read, write and speak/understand Italian fluently (Expert or native proficiency level).
  • Excellent communication skills, both written and spoken.
  • Must have at least 2 years of working experience in a customer service role where directly interacting with consumers.
  • A suitable candidate will have a proven record in providing customer service either through telephone, online web-support, face-to-face, or through other methods of communication.
  • Excellent attention to detail.
  • Proven organizational skills, time management and able to multitask.
  • Ability to work independently.
  • Proactive, motivated and flexible team player who is keen to work in a stimulating and fast-paced work environment.
  • Possess a positive attitude and have energy and enthusiasm.
  • Computer literate with experience with Microsoft office programs, such as Excel, Word, and PowerPoint, working on shared documents and willing to learn new programs.
  • Strives for continuous improvement and contributes with new ideas.
  • Looks beyond simple solutions, doesn’t stop at first answers, looks to resolve problems quickly, takes accountability for actions.
  • Promotes a spirit of cooperation with other members of the work group, always helpful to the rest of the team/others and amongst the first to volunteer to help others succeed.

Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.

  • Member Support Representative

    7 months ago

    Toronto, Canada Dynata Full time

    Dynata is the global leader in online data collection for the market research industry. Our Member Support team agents are responsible for delivering excellent customer service to panelists participating in our market research surveys. The member support team fulfills a vital role in ensuring our members receive high quality answers to their questions and...

  • Member Service Representative

    6 months ago

    Toronto, Canada Foresters Financial Services, Inc. Full time

    Career Opportunity Role Title Member Service Representative Purpose of role The Member Service Representative, Membership is responsible for member, producer and employee service support for Foresters Go member benefit and member service support for all other member benefits. Success in this role will result in the continued satisfaction and engagement...

  • Member Service Representative

    3 days ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Member Service Representative (Full-time)** DUCA is currently looking for a full-time (38 hours per week) Member Service Representative (MSR) to join our dynamic Richmond Hill branch! The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals...

  • Manager, Member Risk

    2 weeks ago

    Toronto, Canada Member Risk & Resolution Full time

    Date Posted: 12/20/2024 Location: Ottawa/Toronto, Ontario, Canada Reference No.: 2024-743 Position Type: Full-time Permanent Salary Range: $115,742.00 - $136,786.50 (salary is generally in that range) **About us** We are an organization driven by purpose. We are dedicated to serving Canadians and strongly committed to protecting their hard-earned money...

  • Member Connect Representative

    7 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Customer Support Representative

    3 days ago

    Toronto, Canada Marquis Imprimeur inc Full time

    **Customer Support Representative** The Customer Support Representative will have an active role to play with our publishing clients and prospects, as well as with our sales team. They will ensure that job specifications are well documented, that our clients' print projects are well coordinated with the production team and that projects are delivered on...

  • Client Support Representative

    7 months ago

    Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Client Support Representative

    7 months ago

    Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Client Support Representative

    6 months ago

    Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Member Service Representative

    3 months ago

    Toronto, Canada IC Savings Full time

    **Company Overview** **Who are we looking for?** We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our...

  • Member Service Representative

    6 months ago

    Toronto, Canada IC Savings Full time

    **Company Overview** **Who are we looking for?** We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our...

  • Member Service Representative

    7 months ago

    Toronto, Canada IC Savings Full time

    **Company Overview** **Who are we looking for?** We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our...

  • Member Connect Representative

    6 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    6 months ago

    Toronto, Canada Duca Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Service Representative

    7 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Service Representative

    7 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    7 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    2 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    6 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    7 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...