Mediation Specialist

1 week ago

Toronto, Canada Dixon Hall Full time $26
Employment Type: Full- Time (Permanent)
Department: Housing Services
Union: Included (CUPE Local 2497)
Salary: Level 3- $26.42
File #: 24-HS-39
Posting Date: November 26, 2024
Posting Close: December 10, 2024
Location: 65, Dundas St. East
Position Summary

Reporting to Manager, Health & Wellbeing, the Mediation Specialist supports 65 Dundas E tenants that display reoccurring behaviours or actions that could put their tenancy at risk. The Mediation specialist supports the operational success of the supportive housing program by providing intensive support in the eviction prevention process through case management and the complaint process through the Residents’ Association. The Mediation specialist also provides opportunities to support tenants around conflicts through programming or workshops that support tenants around conflict resolution and skill building.

Duties and Responsibilities
  • Support Tenant Skills Building around conflict resolution and their responsibility to community.
  • Respond to tenant complaints and collaborate with other 65 Dundas E support staff to support meaningful responses to tenant complaints and tenant conflicts.
  • Follow the Behavioural Eviction prevention process by supporting tenants to respond to complaints about their behaviour and to provide guidance and support for tenants to take responsibility for their impact on others.
  • Establish programming designed to diminish conflict in the building.
  • Respond to tenant conflicts by providing mediation and conflict resolution support
  • Support tenants through a mediation or conflict resolution process and also support tenants in follow up meetings to ensure they are maintaining any commitments they have made as part of a conflict resolution agreement.
  • Mediate group conflicts and provide mediation and conflict resolution support to tenant groups as needed.
  • Participate in Case Management and Care Conference tables to support Front line Case Workers
  • Adapt and propagate an Anti-Violence Framework in conjunction with Management and staff and peers.
  • Other duties as required.
Qualifications
  • Must be qualified to work in Canada legally for the employer.
  • Education or certification in dispute resolution, conflict resolution, mediation and/or restorative justice required.
  • Lived experience (current or past) with drug use, homelessness, or street-involvement, or past incarceration.
  • Familiarity and the ability to build trust with those who use drugs and/or do sex work and/or live on or near the street.
  • Knowledge and comfort with people from Indigenous communities, street youth, panhandlers, homeless and under-housed people, injection drug users, sex workers, and gay, lesbian, bi-sexual, and trans folks.
  • Has drug and sex-positive perspective; anti-oppressive, anti-racist, harm reduction, trans-inclusive approach.
  • At least 2-3 years experience in conflict resolution, mediation and/or restorative justice required.
  • Experience in community based restorative justice an asset.
  • Experience participating in a mediation process an asset
  • Education and experience in homelessness work, housing support and mental health and addictions an asset.
  • Experience with program development and group facilitation an asset.
  • A progressive understanding of the pervasive systemic barriers that keep people in poverty and or houseless; committed to equity and social justice.
  • Creative problem solving and organizational skills; able to coordinate multiple tasks and issues through prioritizing, delegation and follow through on deadlines.
  • Able to work in a quickly changing and expanding program requiring flexibility and multi-tasking skills.
  • Self-directed and independent, as well as proven experience in working effectively as an inter-disciplinary team member and in collaboration with other community professionals.
  • Must be qualified to work in Canada legally for the employer.
  • Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
  • Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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