Manager, Group Conversation

4 weeks ago


Toronto, Canada Green Shield Full time

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. In 1957, our founder, pharmacist William Wilkinson, introduced North America’s first prepaid drug plan, establishing GreenShield as a not-for-profit aiming to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that combines coverage and care. Our mission is to create better health for all Canadians, starting with our employees.

THE ROLE IN A NUTSHELL

Reporting to the Director, Individual Direct Channel, this role involves:

Group Conversion Program Management
  • Execute the strategic plan for Group Conversion aimed at tripling business outcomes over the next 3-5 years across key areas such as member access, speed to act, data & analytics, and in-plan member experience.
  • Lead process optimization to drive sales growth.
  • Maintain operational ownership of the Group Conversion program.
  • Understand sponsor needs, manage the sponsor exclusion list, and support specific challenges like mass layoffs.
  • Handle complaint resolution for Group Conversion issues.
  • Launch MGA campaigns to increase Group Conversion rates.
Individual Direct Channel (IDC) Program Management
  • Manage the project plan for IDC projects yearly, providing cross-functional support to the IDC Leadership team.
  • Act as the Customer Experience owner for IDC in partnership with the Enterprise Customer Experience team.
Partnerships
  • Collaborate with the Group Benefits Business Development teams and be the main contact for IDC.
  • Work with the IND MGA/Advisor team and ensure alignment with the Consumer Strategy Group and Customer Experience group for IDC.
  • Partner with Marketing to advance Group Conversion initiatives.

WHO WE'RE LOOKING FOR

  • 3+ years leading project or transformation work in the Health Insurance industry.
  • 5+ years of business leadership experience.
  • Post-secondary education in Business or a related field.

THE NICE TO HAVES

  • Experience with group conversion programs.
  • PMP, LLQP, CEBS certifications.

THE CULTURE
We believe a career should be meaningful. Our culture values every voice and encourages challenging the status quo. We foster inclusivity and diversity, believing that these enhance our organization and community impact.

A FEW MORE DETAILS
Proficiency in English is required. GS supports diversity, equity, and inclusion, encouraging applications from all candidates and accommodating needs under human rights legislation throughout the recruitment process.

Providing this information gives GS consent to use your personal information for assessing your suitability for positions or future opportunities.



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