Banking Centre Client Service Representative

7 days ago

Barrie, Canada CIBC - Indigenous Recruitment Full time

The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers, and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis, and Inuit job seekers to share their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca

At CIBC, we celebrate your strengths and ambitions, empowering you to thrive at work. Our team members are equipped to make a meaningful impact and are genuinely appreciated for who they are and what they bring to the table.

To learn more about CIBC, please visit CIBC.com.

Are you a First Nations, Metis, or Inuit professional who loves connecting with people? Do you have experience in customer service?

We're looking for you to join our team as a member of our Banking Centre in select locations across Turtle Island (Canada).

As part of the Personal and Business Banking Team, you’ll thrive in a dynamic Banking Center environment, using your knowledge of financial services to assist clients with their everyday banking needs. As a Client Service Representative, you’ll be the first point of contact—whether answering questions, processing transactions, or connecting clients with the right specialists to help them achieve their financial goals. You’re available to work flexible banking hours, which may include evenings and weekends, and you’re open to supporting multiple banking centers within a reasonable travel distance to ensure an exceptional client experience.

How You’ll Succeed
  • Client Engagement: Support clients in managing their accounts and products, ensuring meaningful interactions and connecting them with the right CIBC team members to reach their goals.
  • Problem Solving: Actively listen, empathize, and take ownership of client issues, collaborating when needed to find the best solutions.
  • Technology: Master our digital tools, guiding clients on using our mobile banking applications for easier, more efficient banking.
What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to invest in your growth and development.
  • Subject to plan and program terms and conditions
What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

REQUIREMENTS
  • Self-Identify as First Nations, Metis, or Inuit
  • Strong oral/written communication skills
  • Prioritize clients and consistently seek the best solutions, going the extra mile to deliver exceptional service
  • Driven by goals, with a commitment to high performance and meaningful impact
  • Passionate about people, valuing diversity, and building authentic relationships with clients and colleagues
  • Committed to continuous learning, with a strong curiosity for growth and skill development
  • Empathetic and respectful of diverse perspectives, valuing insights from others
  • Uphold values of trust, teamwork, and accountability, bringing authenticity to all interactions

At CIBC, we are in business to help our clients, employees, and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork, and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees, and communities - a place where you can excel.

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