Visitor Services Guide

1 week ago

Regina, Canada City of Regina Full time $20 - $26

Join the Tourism department as our next Visitor Services Guide Primarily situated at the heart of Regina’s YQR Airport, you will provide a warm welcome and expert guidance to travelers from around the world. This role involves managing inquiries, offering top-notch visitor services, and sharing your knowledge of Regina’s attractions and services. This role also offers the exciting opportunity to set up and manage tourism booths at various events in the City of Regina, where you will distribute informational materials, guides, and sell promotional items as needed.

If you have a passion for highlighting the best our city has to offer, thrive in delivering exceptional face-to-face customer experiences, and excel in independent work, this job is perfect for you

Key Duties:
  • Provide in-person visitor services and sell promotional items primarily at the City of Regina YQR airport and at various adhoc events that happen around the City of Regina.
  • Receive inbound calls and inquiries, record details, determine customer needs, identify solutions, and escalate queries as required.
  • Respond to emails and social media queries within defined timelines.
  • Educate the public on using the City of Regina tourism website.
  • Utilize, consult, and update computerized records.
  • Perform cash management functions, including revenue collection, record-keeping, and balancing.
  • Act as an ambassador for the city by greeting customers, answering inquiries, and managing deliveries and visitor flow.
  • Conduct searches, input & validate data, generate reports and lists from various programs and applications.
  • Distribute informational materials and guides and sell promotional items.
  • Communicate information, instructions, and updates to relevant departments and staff.
  • Manage inventory and ensure an adequate supply of information materials for the kiosk.
  • Support the manager of destination development and assist with administrative duties for the work Tourism Regina team.
  • Other duties as assigned.
Key Knowledge, Skills, and Abilities:
  • Completion of secondary school or equivalency with on-the-job customer service experience.
  • Exceptional customer service & communication skills for in-person, on the phone, and via email. Must be outgoing and comfortable talking to visitors.
  • Strong organizational skills & time management skills.
  • Ability to work independently with strong judgement.
  • Understanding of the municipal organization structure and related external agencies' programs and services related to tourism.
  • Skilled with office productivity software, internet browsers, search engines, enterprise software, and technology devices.
Working Conditions:
  • Hold a valid driver’s license with expected traveling around Regina city limits to various events.
  • Move, lift, and carry deliveries/objects/equipment/supplies/files to different locations.
  • Sitting and standing intermittently through a shift.
  • Comfortable working independently and alone throughout a shift.
  • Working on a computer/tablet.
Additional Requirements:
  • Successful candidates may be required to provide a satisfactory criminal record check.
  • Proof of education is required.
  • Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now

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