Customer Learning Lead

7 days ago

Toronto, Canada Google Full time

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 3 years of experience in training, sales, client management or in a professional services role interfacing with C-levels.
  • Experience in client management or in a professional services role.
  • Experience driving customer digital transformations using cloud-based solutions (IaaS/PaaS), as well as managing agreements across developers, sales, support, professional services, and distributed teams.

Preferred qualifications:

  • 5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
  • Experience writing and discussing agreement documents and proposal documents for professional services engagements.
  • Experience with industry standard financial concepts and metrics.
  • Experience in account/project management and a customer-facing role, leading enterprise customers through business or technology transformations.
  • Ability to communicate in French and English fluently in order to support clients in Quebec.

About the job

This position is part of Cloud Learning Services (CLS). The mission of CLS is to ensure that our customers and partners get the most out of the Google Cloud offering, whether that be Cloud or Google Workspace. The training team is responsible for developing, delivering, and evaluating training that enables our customers and partners to effectively and impactfully use our products and solution offerings.

Your responsibilities will include structuring learning programs and proposals, managing partners, and delivering monthly reviews to internal stakeholders (VP+). You will be expected to work closely with many other internal teams, including teams from the wider training organization such as the training operations team, Pursuit leads, local marketing, sales, professional services, and partner teams to drive the success of the business.

CLLs build, foster, and manage customer relationships at the executive level, building trust and helping to close complex agreements. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Build and lead regional training strategy for campaigns, learners, business, and bookings.
  • Manage the learning services business process and forecasting, taking customer use cases from lead through to delivery and utilization of sold learning packages.
  • Collaborate with Sales and Customer Developers to capture customer use cases, requirements, develop a training strategy for individual accounts, and act as the point of contact for training.
  • Work with external Google Cloud Platform (GCP) authorized training partners in a presales capacity as needed. Build a trusted relationship with customers early in the business cycle of large agreements.
  • Provide updates to Field Sales team and Professional Services team.

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