Customer Learning Lead, Cloud Learning Services

3 months ago

Toronto, Canada Google Full time

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- 3 years of experience in training, sales, client management or in a professional services role interfacing with CxO levels.
- Experience in client management or in a professional services role.
- Experience driving customer digital transformations using cloud-based solutions (IaaS/PaaS), as well as managing agreements across developers, sales, support, professional services, and distributed teams.

**Preferred qualifications**:

- 5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
- Experience writing and discussing agreement documents and proposal documents for professional services engagements.
- Experience with industry standard financial concepts and metrics.
- Experience in account/project management and a customer-facing role, leading enterprise customers through business or technology transformations.
- Ability to communicate in French and English fluently in order to support clients in Quebec.

**About the job**:
This position is part of Cloud Learning Services (CLS). The mission of CLS is to ensure that our customers and partners get the most out of the Google Cloud offering, whether that be Cloud or Google Workspace. The training team is responsible for developing, delivering, and evaluating training that enables our customers and partners to effectively and impactfully use our products and solution offerings.

Your responsibilities will include structuring learning programs and proposals, managing partners, and delivering monthly reviews to internal stakeholders (VP+). You will be expected to work closely with many other internal teams, including teams from the wider training organization such as the training operations team, Pursuit leads, local marketing, sales, professional services, and partner teams to drive the success of the business.

CLLs build, foster, and manage customer relationships at executive level, building trust and helping closing complex agreements.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Build and lead regional training strategy for campaigns, learners, business, and bookings.
- Manage the learning services business process and forecasting, taking customer use cases from lead through to delivery and utilization of sold learning packages.
- Collaborate with Sales and Customer Developers to capture customer use cases, requirements, develop a training strategy for individual accounts, and act as the point of contact for training.
- Work with external Google Cloud Platform (GCP) authorized training partners in a presales capacity as needed. Build a trusted relationship with customers early in the business cycle of large agreements.
- Provide updates to Field Sales team and Professional Services team.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

  • Learning Coach

    6 days ago

    Toronto, Canada Academy of Learning Career College Full time

    Academy of Learning Career College (AOLCC) is seeking a highly qualified Learning Coach to join our team of education professionals for our Campuses in Toronto, North York and Brampton East. As a Learning Coach, you will play a critical role in the success of our college in helping to our adult learners achieve their goals We are looking for **six**...

  • Learning and Development Associate

    6 months ago

    Greater Toronto Area, Canada Fair Chance Learning Full time

    The Learning & Development Associate (Associate) reports to Fair Chance Learning (FCL)’s Director of Learning Production (Director) and works closely with the entire Learning Production and Achieva teams to ensure coordination of efforts to reach the organization’s strategic goals and objectives. The Associate supports the development and design of...

  • Early Learning and Care Specialist

    4 weeks ago

    Toronto, Ontario, Canada Compass Early Learning and Care Full time

    Early Learning and Care SpecialistCompass Early Learning and Care is seeking a qualified and passionate Early Learning and Care Specialist to join our team. As a Supply Educator, you will have the opportunity to work in a variety of settings, engaging with children, families, and community partners to create meaningful learning experiences.About the Role:In...

  • Cloud Engineering Lead for Machine Learning Operations

    2 weeks ago

    Old Toronto, Canada ZS Full time

    Unlock Life-Changing Impact as a Cloud Engineering Lead for Machine Learning OperationsWe are seeking a seasoned Cloud Engineer with expertise in MLOps to join our team at ZS. As a Cloud Engineering Lead, you will be responsible for designing and implementing scalable, reproducible infrastructure for machine learning development and deployment.About the...

  • Education and Learning Coach

    3 weeks ago

    Toronto, Ontario, Canada Oxford Learning Centres, Inc. Full time

    About UsOxford Learning Centres, Inc. is a Canadian supplemental education provider helping students achieve academic success since 1984.

  • Senior Machine Learning Engineer

    3 weeks ago

    Toronto, Ontario, Canada Guidepoint Full time

    Guidepoint is seeking a Senior Machine Learning Engineer to build and deploy cloud solutions on Azure, leveraging expertise in MLOps and data engineering. As a key member of the Data AI team, you will design and implement cloud architecture, build CI/CD pipelines using GitLab CI, and work with data scientists to deploy machine learning models on...

  • Childcare Specialist

    2 weeks ago

    Toronto, Ontario, Canada Compass Early Learning and Care Full time

    Compass Early Learning and Care Career OpportunityJob Type: Supply Contract, On-Call BasisLocation: All Compass ELC School Age and Center Based Programs. To view our locations, click here.Hours: Hours are based on availability and program needs. Supply Educators can work anywhere from 2 to 40 hours per week.About Us: For over four decades, we've been growing...

  • Machine Learning Engineer Lead

    4 weeks ago

    Old Toronto, Canada Kraft Heinz Company Full time

    About this roleThe Machine Learning Engineer Lead will be responsible for ensuring that the Machine Learning models get the right data at the right time to deliver correct results. This role works closely with the Data Scientist, Cloud and Data Engineering organization for new solution development and operations. This role helps to maximize the ROI on data...

  • Machine Learning Engineer Lead

    3 weeks ago

    Old Toronto, Canada Heinz Full time

    Machine Learning Engineer Lead At Kraft Heinz, the Machine Learning Engineer Lead plays a crucial role in the development and implementation of advanced analytics insights. This position is responsible for ensuring that machine learning models receive the necessary data at the right time to produce accurate results. The Machine Learning Engineer Lead works...

  • Data Scientist/Machine Learning Engineer

    2 months ago

    Old Toronto, Canada The Learning Experience #393 Full time

    p> Published 30 May 2024 Share this job Toronto, Canada CAD $100,000 to $115,000 Full Time Role Highlights Python R SCALA S3 Data Science Computer Science Agile CICD GitHub Actions ECommerce Operations NLP LLMs ETL Deployment Scrum Transformers Cloud Mathematics CAD Tools, Libraries and Frameworks IOS Jira Docker PostGres MySQL ...

  • E-Learning Developer

    1 month ago

    Old Toronto, Canada The Institute for Performance and Learning Full time

    Please note, a portfolio or work samples are required to be considered Our client is seeking a skilled e-learning developer/instructional designer with at least 3 years of experience working with Articulate 360. The ideal candidate will be responsible for designing, developing, and maintaining e-learning courses that are SCORM/xAPI compliant and meet the...

  • Lead, Learning and Career Development

    3 months ago

    Toronto, Canada Samsara Full time

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Machine Learning Engineer Lead

    4 weeks ago

    Old Toronto, Canada Kraft Heinz Company Full time

    ABOUT THE ROLE Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster...

  • Network Administration

    6 months ago

    Toronto, Canada Academy Of Learning Career College Full time

    Academy of Learning Career College is responsible for providing a welcoming environment in which adult learners may engage in independent learning activities. It’s like taking an online course, but while having access to one-on-one support from a Learning Coach. As a Learning Coach, you will be responsible for the following: - Providing guidance to adult...

  • Senior Machine Learning Developer, Consumer Group

    2 months ago

    Old Toronto, Canada The Institute for Performance and Learning Full time

    In this role, you’ll be embedded inside a vibrant team of data scientists. You’ll be expected to help conceive, code, and deploy data science models at scale using the latest industry tools. Important skills include data wrangling, feature engineering, developing models, and testing metrics.Our dynamic team in Toronto will be primarily working on GenAI...

  • Machine Learning Engineer Lead

    3 weeks ago

    Old Toronto, Canada Heinz Full time

    Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion,...

  • Machine Learning Engineer Lead

    3 weeks ago

    Old Toronto, Canada Heinz Full time

    When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus....

  • Machine Learning Engineer Lead

    2 months ago

    Old Toronto, Canada Kraft Heinz Company Full time

    Machine Learning Engineer LeadHere at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help...

  • Team Lead

    6 months ago

    Toronto, Canada ACV Auctions Full time

    If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...

  • Team Lead, Machine Learning

    3 months ago

    Toronto, Canada ACV Auctions Full time

    If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in...