Customer Experience Associate

3 weeks ago

Nanaimo, Canada Scotiabank Full time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role?

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Location(s): Canada : British Columbia : Nanaimo

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

  • Cashier/customer Experience Associate

    3 weeks ago

    Nanaimo, Canada Walmart Canada Full time

    **Cashier/Customer Experience Associate** Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart’s values to everyone who walks through our doors. **We have many opportunities in our Customer...

  • Customer Experience Salesfloor Associate

    1 week ago

    Nanaimo, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Customer Experience Associate

    7 months ago

    Nanaimo, Canada TD Bank Full time

    **Work Location**: Nanaimo, British Columbia, Canada **Hours**: 22.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service...

  • Customer Experience Specialist

    2 weeks ago

    Nanaimo, British Columbia, Canada George Richards - Woodgrove Centre Full time

    At Grafton Apparel, we believe that everyone deserves to look great, and we fit your body, your budget, your style, and with the confidence you get when you look and feel great. As a Part-Time Key Holder, you will be part of a team that takes pride in delivering outstanding customer experiences and achieving sales goals.You will work as part of the team to...

  • Customer Service Desk Associate

    7 months ago

    Nanaimo, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Omni Customer Fulfillment Associate

    7 months ago

    Nanaimo, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Representative

    7 months ago

    Nanaimo, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution...

  • Customer Experience Representative

    7 months ago

    Nanaimo, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution...

  • Customer Experience Representative

    2 weeks ago

    Nanaimo, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    2 weeks ago

    Nanaimo, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Specialist

    4 months ago

    Nanaimo, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative RoleWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nanaimo, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products...

  • Customer Experience Specialist

    4 months ago

    Nanaimo, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nanaimo, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...

  • Customer Experience Specialist

    4 months ago

    Nanaimo, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nanaimo, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and services,...

  • Customer Experience Manager

    3 days ago

    Nanaimo, Canada Michaels of Canada, ULC. Full time

    Store - VANCOUVER ISLAND-NANAIMO, BC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping...

  • Customer Service Associate

    5 days ago

    Nanaimo, Canada The Powder Coaters Full time

    The Powder Coaters, a division of The Hazelwood Group, is seeking a Customer Service Associate to join our Powder Coating Shop in South Nanaimo (Cedar). This is a full-time, permanent position within a small team and growing organization. **Benefits of Employment** - Why work at TPC? - Benefits after 3 months with health & dental premiums being 100%...

  • Order Entry/customer Associate

    5 months ago

    Nanaimo, Canada Island Truck & Auto Collision Ltd Full time

    **Job Overview**: As an Order Entry/Customer Associate for our Auto Body Shop, you will be a crucial part of our operations, responsible for managing the intake of customer orders, providing exceptional customer service, and ensuring that all client requests are processed accurately and efficiently. **Responsibilities**: Accurately enter customer orders...

  • Seasonal Customer Experience Representative

    4 months ago

    Nanaimo, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Sales Lead

    2 weeks ago

    Nanaimo, British Columbia, Canada CDS (Club Demonstration Services) Full time

    Job SummaryWe are seeking a Customer Experience Sales Lead to drive sales and deliver exceptional customer experiences in retail environments.In this role, you will engage customers, bring brands to life through live events and sampling, and support leadership through tasks such as reporting, training, scheduling, and interviewing new team members.This is an...

  • Customer Experience Manager Pt

    19 hours ago

    Nanaimo, Canada Michaels of Canada, ULC. Full time

    Store - VANCOUVER ISLAND-NANAIMO, BC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping...

  • Sales Associate

    7 months ago

    Nanaimo, Canada Ricki's Full time

    **Ricki's** **SALES ASSOCIATE** **Woodgrove Centre, Nanaimo, British Columbia** **PART TIME** As a Sales Associate with Ricki’s you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion! **What You’ll Love** -...