General Manager

3 weeks ago

Quebec, Canada The Crescent Hotels Group Full time

DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doHotel Pur, Quebec, a Tribute Portfolio Hotel is seeking a General Manager to oversee the property. In this role, the General Manager creates and maintains a customer-driven hotel with a vision that inspires the associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.What you’ll be doing:Perform administrative duties including, but not limited to: writing and presenting reports, communicating with owners' guests, property leaders, corporate office, local associations, etc.Critically review and strategize all performance reports. Make judgments and implement changes to maximize profitability. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports and communicate proactively to owners.Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team. Partner with leaders on performance improvement opportunities and strategy.Train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.Participate in community affairs and maintain positive public image for hotel, restaurant and Crescent. Meet with potential and current clients and promote hotel. Foster positive community relationships and behave as ambassador to hotel.Communicate both verbally and in writing to provide clear direction to team.Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers. Communicate property needs to ownership with expected frequency.Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.Appropriately handle associate issues in conjunction with People and Culture following local legislation and Crescent policies.Perform any other job-related duties as assigned.Required Skills & Abilities:Minimum of 3 years' experience as a General Manager in a full-service hotel.Self-starting personality with an even disposition and an entrepreneurial spirit.Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.Critical thinker with extensive knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Leadership skills to motivate and develop team and to ensure accomplishment of goals.Ability to create positive high impact results with associates, our guests and investors while genuinely supporting the communities we serve.Keen eye for detail and empowering coaching mentality.Strong desire to continuously improve and help others improve.Marriott experience is a PLUS.Preferred:Hotel General Manager of full-service independent, lifestyle, boutique and/or luxury properties.Demonstrated facilitation of organizational change management, particularly in a recently opened resort or property.We are committed to providing you with:Competitive salary and operational incentive plan.Benefit plan for eligible associates & your family members.RRSP matching program for eligible associates.Discounts with Crescent managed properties in North America for you & your family members.At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
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