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Funeral Director

1 month ago

Port Coquitlam, Canada Service Corporation International Full time

All current associates must apply through "My Career" on your Workday Homepage.Consider the possibilities of joining a Great Place to WorkCompassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, province, or federal laws. As the licensed Funeral Director, responsible for compliance with all mortuary, health, and vital statistics regulations within the funeral establishment(s).JOB RESPONSIBILITIESArrangements ConferenceReceives or initiates calls to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software.Greets next of kin and escorts them to the meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and benefits, such as Veteran services. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities.Responsible for reviewing and authorizing merchandise and service contract revisions.Directing ServicesConfirms authorization to proceed with service arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Shall be present for graveside services included in the purchase agreement. Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the arrangements.Visually inspects the deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Visually inspects service arrangements (visitation, funeral, or graveside) against contractual arrangements and next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.Event PlanningPerforms a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill arrangement requests. Produces MeM products that may include scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials. Prior to the event, prepares the event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor. Post-event cleans chairs, tables, floors, properly stores items, identifies property in need of repair, and courier/delivers family memorabilia to home.May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.May attend community or charity events to represent and promote the location or market.GeneralWorks under general guidance. New associates are learning to apply licensure to the business environment complying with regulations, policies, and procedures; work may be peer-reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from the manager. Notifies the manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements, or cultures. Additional responsibilities as requested or assigned.Education & LicensesGraduated from an accredited school or college of mortuary science.Current Funeral Director license as required by provincial regulations.Valid driver’s license with an acceptable driving record required to operate company-owned vehicles.ExperienceIndustry experience is preferred.Knowledge, Skills & AbilitiesCognitive ability including reasoning, planning, identifying problems, learning quickly, learning from experience, and appropriately applying learning to new situations.Process and results-oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.Must have a positive attitude, a drive to continually advance understanding of the industry and business, and be highly self-motivated.Ability to build professional and trusting business relations.Professional written and verbal communication skills.Public speaking skills with the ability to influence and gain consensus.Proficient in using databases in automated processes.Work ConditionsEnvironment - Work is both indoors and outdoors during all seasons and weather.Attire - Professional business attire required when in contact with families.Postures – Frequent continuous periods of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings.Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, and phone usage.Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.Hours: Flexibility of availability may be necessary as services may occur outside of normal business hours, and working nights and weekends is frequently necessary.Pay$30 - $35/hrPostal Code: V2B 8G7Category (Portal Searching): OperationsJob Location: CA-BC - Port CoquitlamJob Profile ID: K00211Time Type: Full timeLocation Name: First Memorial Funeral Service
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