Guest Experience Supervisor, Jasper Skytram

5 days ago

Jasper, Canada Pursuit Collection Full time

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role. ROLE & RESPONSIBILITIES Supervise the daily operations of the guest services team: allocation of stations, cash tills, and task assignments Lead and guide the Guest Service team by assigning duties, scheduling breaks, and ensuring high-levels of performance and guest satisfaction Handle complex guest inquiries, complaints, and escalations through various channels (email, phone and in-person) Ensure all guest interactions are handled with professionalism and efficiency Oversee the use of point-of-sale systems and SkyTram flight scheduling to ensure smooth operations and minimal wait times Assist with onboarding, training, and ongoing development of Guest Services Agents to ensure team effectiveness and knowledge of procedures Maintain communication with lift operators, ticket sales, group sales, and travel agents to ensure consistent guest experience across all touchpoints. Monitor cash handling procedures, assist with cash outs, prepare deposits, and assist in financial reporting Oversee the preparation and validation of operational and financial reports Address guest complaints and operational issues promptly, ensuring timely resolution or escalation to management when necessary Assist with client and partner

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