Skytram Guide Shift Leader

**Reports to**: Maintenance & Operations Manager / Lift Operations Supervisor

Introduction

If you are passionate about the outdoors and embrace the idea of living and playing in the mountains while working on a mountain with a team of like-minded individuals, Jasper SkyTram is the place for you

Jasper SkyTram is considered a “must do” for people of all ages and abilities while visiting Jasper National Park in the summer season. We strive to create a compelling experience for our guests, but it is equally important to us to foster an environment of growth, opportunity, and memories for the people that work with us. We have the privilege of employing people from all around the world to experience and share one of the most beautiful places on the planet in a family-fun and adventurous way.

Position Overview

Lift Operations Shift Leaders oversee the day-to-day operations related to the lift itself including guest relations and SkyTram Guide duties. They ensure daily compliance with operating schedules, safety procedures and protocols, ticket control, staff deportment and log keeping. They monitor staff performance, open and close the property for daily operations with or in the place of the Tram Operations Supervisor, and maintain effective communication with all departments and managers. This position will benefit from an upbeat and animated individual who enjoys dealing with and speaking directly to customers as well as supervising a small team. Wage starts at $20.00/hr.

What does a day in the life of a Lift Operations Shift Leader look like?

The SkyTram hours of operation vary during the time of the season. For the shoulder seasons (Spring and Fall) there is just one shift during the day. During the Summer months, there are 2 shifts (morning and afternoon/evening). Morning shifts start as early as 7:30 AM and afternoon shifts around 2/3:00 PM. A complimentary staff shuttle is available to transport everyone between the mountain and staff accommodation located in the Jasper townsite. You will arrive at least 30 minutes prior to the public in order to gather updates, relay them to the Lift Operations team and designate positions to start safety checks on the lift and complete opening duties. During the peak season (July, August), it’s not uncommon for guests to be on site and waiting for the tram to open so it’s important to work through the opening checks as efficiently as possible.

You need to ensure that all checks and test flights are completed and that the Upper Station Shift Leader and any other staff are sent up to the upper station before the first public. The Lower Station Shift Leader will run the lift operations at the bottom of the lift and the Upper Station Shift Leader will supervise the lift operations at the top.

Both Lower and Upper Station Shift Leaders work with the entire team to ensure that a safe and efficient flight schedule is maintained while greeting and guiding guests on the mountain. They will assist the Ticket Checkers with scanning tickets and loading/unloading tram cars every 9 minutes and work directly with the Guest Services team to allocate guests on specific flights. Shift Leaders will at times need to address guest concerns and trouble shoot when daily operations are off schedule (eg, inclement weather, high winds, missing guests). Shift Leaders play a key role in providing a positive experience for both guests and staff alike through consistent communication and working closely with other departments.

The Shift Leader position is an exciting opportunity for those individuals who enjoy leading and supporting a small team in a high energy, professional, yet fun-loving environment.

Job Duties/Responsibilities
- Provide daily leadership to Lift Operations staff
- Complete Jasper SkyTram required training, including accompanying training checklists, with the end goal of becoming familiar with operating systems and procedures
- Assist with training of Lift Operations personnel
- Setup and maintain a clean, safe and professional looking facility for guests with the help of the Lift Operations staff
- Ensure a smooth and efficient operation with the Lift Operations staff
- Responsible for supervising procedures related to lift operations as per CSA Z98 code
- Assist with operating SkyTram, scanning tickets, general duties, and guest relations as needed
- Open and close the property for daily operations
- Maintain effective communication with all departments and managers
- Assist with organizing general public, media and tour company clientele
- Maintain daily operating logs, safety logs and routine cleaning checklists
- Assist the maintenance department in routine maintenance procedures
- Respond to First Aid incidents
- Always represent Jasper SkyTram in a professional manner
- Be the Staff transportation driver as needed
- Ensure all cleaning/sanitizing duties are carried out with the help of the Lift Operations personnel
- Ensure all Jasper SkyTram employees