Shift Leader

4 weeks ago

Ottawa, Canada Accoravillage Full time
Shift Leader - Ottawa - Retail Experience

Tuesday, October 8, 2024

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. FIKA has quickly evolved to now over 160+ locations across Canada, being the home of 9 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop’s Cannabis, Ganjika House, Flower Haze, Prairie Records, Bud Supply and now, Lucid Cannabis. At FIKA, we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, making The FIKA Company retail family a destination for every type of cannabis consumer.

Job Overview:

The Shift Leader is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift. The Shift Leader maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Shift Leaders are expected to be stewards of compliance and education, leading by example, providing education, and reinforcing company standards. The Shift Leader is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements:

  • Strong knowledge of retail sales principles, methods, practices, and techniques.
  • Strong work ethic and positive team attitude.
  • Ability to guide, educate and motivate employees.
  • Strong customer service and troubleshooting skills.
  • Familiarity with security alarm systems – enabling and disabling.
  • Ability to learn and adapt to sales software quickly.
  • Proven data entry, data editing and typing skills.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment.
  • Excellent organizational and time management skills.
  • Experience with cash management.

Job Duties:

  • Open and close the retail store, including activating and deactivating alarms.
  • Greet and assist customers in a manner that models exemplary conduct to other staff.
  • Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
  • Assist with team member onboarding, training, and continuous education.
  • Build team commitment to high standards of service, exceeding customer expectations and leading by example.
  • Maintain a full understanding of and reinforce departmental policies, procedures, and regulations.
  • Ensure all customer complaints are addressed and handled professionally.
  • Assist with the implementation of sales strategies and motivate the sales team to achieve goals/targets.
  • Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
  • Where necessary, identify and suggest technology solutions to meet evolving customer needs.
  • Escalate team member issues to the direct manager.
  • Act as a steward of education and compliance.

Education, Training & Experience:

  • 2 years of experience in the retail industry.
  • High school diploma or GED required.
  • Experience in all aspects of customer service.
  • Clear criminal record.
  • Provincial Cannabis Certification.

Working Conditions:

  • Manual dexterity required to use a desktop computer and peripherals.
  • Ability to stand for long periods of time.
  • Ability to lift 25 pounds.
  • Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*Thank you for your interest and application, only those selected for next steps will be contacted.*

#J-18808-Ljbffr

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