Cannabis Retail Shift Leader/keyholder

7 months ago

Ottawa, Canada Spiritleaf - Hog's Back Full time

**SPIRITLEAF HOGSBACK- CANNABIS RETAIL SHIFT LEADER/KEYHOLDER**

**Be a part of a movement that will change how our community feels about Cannabis.**

Spiritleaf - We are Spiritleaf - **Hogsback**, South Keys, and Crossroads, franchised cannabis retail stores that are locally owned and operated. We are looking to build a team that will lead and inspire by taking a forward-thinking approach to the cannabis retail experience. If selected, you will help customers on their cannabis journey and help to create an environment that is engaging, educational and inspiring to customers and team members alike.

Spiritleaf recognizes that our employees are at the core of our success, and we take pride in a corporate culture that emphasizes knowledge, excellence, collaboration, and diversity. Our staff come from a wide range of professional backgrounds; each bringing their own unique skills, experience, and passion to the table. We work as a team to provide the best customer experience in Canadian cannabis retail.

**The Challenge**

The role of Shift Leader/Keyholder is an opportunity to learn about, prepare for and show your aptitude for a store management role. You are responsible to assist in reaching all store objectives, such as ensuring excellent customer service, exceptional product knowledge and regular store maintenance. You will also assist in strategic merchandising and handling product shipments, all while learning and developing as a leader.

**The Responsibilities**
- Open and close the store on time and following all set procedures.
- Leads the on-duty shift ensuring customers and staff are fully supported and all store procedures are understood and followed.
- Ensures store standards, policies and procedures are met or exceeded.
- Runs the store in the absence of Store Manager or Senior Shift Leader.
- Assists customers in the selection of merchandise by listening to each customer’s wants and needs while providing them information about the product, materials, technology, and functionality as needed.
- Help to support and create a team environment by respecting co-workers and managers.
- Handle transactions with a high degree of accuracy.
- Maintains store appearance
- Assist in processing and replenishing merchandise and with customer service inquiries.
- Strategically merchandising in the store, ensuring that product displays are attractive, effective, and secure.
- Assist the management team with any ongoing training and reporting on employees performance - holding each team member to a high standard and providing coaching where performance falls short
- Completing end-of-day cash reconciliations, ensuring the store is ready for business the next day.
- Ensure building security is upheld by proper use of alarm systems and store security devices.
- Other duties are required

**What You Bring**
- An exceptional attitude with emphasis on accountability, initiative, integrity, and continuous learning
- Confidence without arrogance: a polite, patient, and professional demeanor
- Refined critical thinking and decision-making skills
- A strong interest in Cannabis products and this young industry
- The ability to work independently and as part of a team with little supervision
- Excellent listening and communication skills
- A strong desire, and proven ability to provide exceptional customer service
- Supports an environment of genuine customer connection
- Acts as an empowered team member, exercising decision-making and problem-solving skills to enhance each customer’s experience

**PRODUCT KNOWLEDGE**
- Keeps up-to-date on new brands, products and innovations within the industry
- High-level understanding of all systems, policies, and procedures in place
- Supports new hires through mentorship and coaching
- Is self-aware and focused on self-development and continuous improvement
- Collaborative approach to management and teamwork to meet goals

**LEADERSHIP**
- You want to grow and develop as a leader by continuously learning, taking guidance, and pushing yourself out of your comfort zone.
- You possess strong written and verbal communication skills, and proven problem-solving and decision-making skills
- You commit to be an active member of your team: leading with a positive attitude and frequent feedback/insights regarding improving the customer and staff experience
- You commit to participating in ongoing personal and staff education or training as it arises

**QUALIFICATIONS**
- Strong experience in a retail environment
- Proven success in offering an exceptional customer experience
- A passion for positively changing the way our communities see cannabis
- A desire to have fun, laugh and support the customers and team members cannabis journey

**You must be at least 19 years old, have valid photo ID and be able to pass a police background check**
- You must be a Qualified Cannabis Worker in addition to having completed Ontario’s CannSell training and be able to provide a copy of the certificat

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