Shift Leader

7 months ago

Ottawa, Canada The MRG Group Full time

_**Hospitality Shift Leader**_
- **The Prescott**_
- **The MRG Group**_
- **Ottawa**_

One of Ottawa’s oldest licensed drinking establishments, The Prescott has hosted an array of celebrations from weddings to birthdays to iconic sporting events since 1941.
Today, it is lovingly known as a retro greasy spoon, channeling nostalgia to its days as a public house. Cherished by its regular patrons, The Prescott’s checkered history is an integral part of village lore. With offerings such as sandwiches, pizza, and classic pub fare, The Prescott is Little Italy’s go-to establishment for a great meal on Ottawa’s historic Preston Street.

Reporting directly to the General Manager, the Shift Lead will act as Manager on Duty when a Manager is not present and be responsible for supporting the in-venue day to day business operations.

**The Role**
- Completes daily responsibilities and ensures that proper opening and closing procedures are followed so business operations are successfully set up and completed
- Participates in team service and will be required to own a section or station during low volume periods
- Runs daily shift huddle, role modeling the businesses standards and operating practices
- Leads by example and demonstrates passion for guest experience and strong desire to create Positive Shareable Experiences
- Follow the company’s operational policies and procedures to ensure safety of employees and guests during each shift
- Assists with guest issues and escalates as required
- Ensure all staff are in their uniforms and on the floor by scheduled time
- Recognizes and reinforces individual and team accomplishments and always looking for new easy ways of creating positive shareable experiences for colleagues and guests
- Supports employee onboarding and venue training
- Provides feedback to leadership team of employees shift performance and improvements to be made within an efficient operation
- Support with stocking and receiving of goods
- Assist with corporate, local sales, marketing programs and activations
- Provides feedback to leadership team on product consistency
- Flag any maintenance and repairs of equipment and services
- Completes end of shift reporting
- Monitors proper staffing levels to drive efficient service
- Facilitate voids and approve promo items as required, while keeping in line with the company’s guidelines.

**Knowledge, Skills, Abilities**
- Minimum 1 years experience as a Shift Leader /Key Holder /Supervisory role
- Experience in Hospitality /Food and Beverage required
- Availability on Friday and Saturday evenings
- Experience using software systems including Square & 7Rooms (training provided)
- A passion for positive experiences and exceeding customer expectations
- Ability to work in a dynamic and fast paced environment
- Trustworthy to always do the right thing
- Effective communicator with a positive and forward-thinking attitude
- Works collaboratively to help our team achieve its goals
- Strong troubleshooter with the ability to see challenges and provide creative solutions and recommendations
- Valid Smart Serve

Think you have what it takes? Willing to roll up your sleeves and get things done? Let’s talk

**What’s In It For You?**
- A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters
- Employee Discounts to our concerts/shows, at our hospitality venues
- Participation in the MRG Travel Ambassador Program
- A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
- Career development opportunities with a company that encourages individuals to learn and grow.

**Terms & Expectations**
- Due to the nature of the work, after hours correspondence may be required

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.

**WE CREATE POSITIVE SHAREABLE EXPERIENCES**

The MRG Group is a leader in experience creation. In operation since 2008, The MRG
Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 12 hospitality properties and 6 venues across Canada, the business is passionate about providing positive shareable experiences for its guests,
500+ employees, and partners.

In addition, The MRG Group owns and operates an events business, travel company, digital publication, and ticketing service Admit One. In 2021, the business expanded its presence into the US, signing its first venue deals with properties in New York and
California later that year.

**Job Types**: Part-time, Full-time

**Salary**: $16.55 per hour

**Benefits**:

- Discounted or free food
- Store discount

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Night shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Ottawa, ON K1S 4N1: reliably commute or plan to relocate b

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