Customer Success Manager
2 days ago
Join a cutting-edge AI SaaS startup as the first Customer Success hire In this role, you'll build and scale our Customer Success function from the ground up, combining Customer Success, Account Management, and Solution Architecture to drive customer satisfaction, retention, and growthResponsibilities:Define and track key Customer Success metrics (e.g., churn rate, NPS, adoption, upsell).Develop a deep understanding of the product and customer journey.Build scalable workflows for onboarding, training, and ongoing support.Assist with customer onboarding, including training, configuration, and feedback analysis.Identify opportunities to improve the customer lifecycle and propose enhancements.Manage a diverse customer base, handling contracts from $10K to $100K annually.Conduct regular customer check-ins and facilitate renewal conversations.Serve as a product expert to support sales, demos, and upsell opportunities.Collaborate with Sales and Product teams for seamless customer handoffs.Implement robust Customer Success platforms beyond tools like HubSpot.Establish best practices to optimize customer journey efficiency.Qualifications:7+ years in customer-facing roles within SaaS companies.Experience with Enterprise customers ($100K–$1M+ contract sizes).Proven ability to build and scale Customer Success processes.Strong understanding of customer success and SaaS growth principles.Experience managing technical issues in collaboration with engineering teams.Startup or scale-up experience in high-growth environments.Ability to manage high volumes of accounts with varied deal sizes.Technical proficiency with CRM platforms (e.g., HubSpot).Excellent communication and relationship-building skills.Flexible, generalist mindset across Customer Success, Account Management, and Solution Architecture.
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Customer Success Manager
2 days ago
Vancouver, Canada UpRecruit LLC Full timeJoin a cutting-edge AI SaaS startup as the first Customer Success hire! In this role, you'll build and scale our Customer Success function from the ground up, combining Customer Success, Account Management, and Solution Architecture to drive customer satisfaction, retention, and growth!Responsibilities:Define and track key Customer Success metrics (e.g.,...
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Customer Success Manager
5 days ago
Vancouver, Canada Woosender Inc Full time**About Woosender**: WooSender is a fast-growing SaaS company founded by 2 marketing experts to combine business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does...
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Customer Success Manager
3 hours ago
Vancouver, Canada Woosender Inc Full time**About Woosender**: WooSender is a fast-growing SaaS company founded by 2 marketing experts to combine business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does...
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Customer Success Manager
3 days ago
Vancouver, Canada UpRecruit LLC Full timeJoin a cutting-edge AI SaaS startup as the first Customer Success hire! In this role, you'll build and scale our Customer Success function from the ground up, combining Customer Success, Account Management, and Solution Architecture to drive customer satisfaction, retention, and growth!Responsibilities:Define and track key Customer Success metrics (e.g.,...
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Customer Success Manager
2 days ago
Vancouver, Canada UpRecruit LLC Full timeJoin a cutting-edge AI SaaS startup as the first Customer Success hire! In this role, you'll build and scale our Customer Success function from the ground up, combining Customer Success, Account Management, and Solution Architecture to drive customer satisfaction, retention, and growth!Responsibilities:Define and track key Customer Success metrics (e.g.,...
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Customer Success Manager
2 days ago
Vancouver, Canada UpRecruit LLC Full timeJoin a cutting-edge AI SaaS startup as the first Customer Success hire! In this role, you'll build and scale our Customer Success function from the ground up, combining Customer Success, Account Management, and Solution Architecture to drive customer satisfaction, retention, and growth! Responsibilities: Define and track key Customer Success metrics (e.g.,...
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Manager, Customer Success
1 month ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
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Customer Success Manager
6 months ago
Vancouver, Canada Fobi AI Full time**About Fobi**: Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and...
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Customer Success Manager
6 months ago
Vancouver, Canada Ten Thousand Coffees Full timeWe’re Ten Thousand Coffees (10KC) and we unlock opportunity through meaningful connections. 10KC is a talent experience platform for inclusive mentoring, connectivity and skills development that is designed for the new world of work. 200+ organizations use our all-in-one platform to connect, develop and engage their employees. Our clients include Fortune...
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Customer Success Manager
2 months ago
Vancouver, Canada West X Business Solutions Full timeCompany Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
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Customer Success Manager
6 months ago
Vancouver, Canada West X Business Solutions Full timeCompany Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
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Customer Success Manager
6 months ago
Vancouver, Canada West X Business Solutions Full timeCompany Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
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Customer Success Manager
6 months ago
Vancouver, Canada West X Business Solutions Full time €55,000 - €58,000Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
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Customer Success Manager
7 months ago
Vancouver, Canada West X Business Solutions Full timeCompany Overview: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
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Customer Success Manager
7 months ago
Vancouver, Canada West X Business Solutions Full time**Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
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Customer Success Manager
4 days ago
Vancouver, Canada Clio Full time-Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are...
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Customer Success Manager
7 months ago
Vancouver, Canada Ntirety Full time**COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep...
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Customer Success Manager
4 days ago
Vancouver, Canada Maximizer Services Inc Full timeAbout the Role: At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication. We’re looking for a relationship focused, data-oriented Customer Success...
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Customer Success Manager
3 months ago
Vancouver, Canada Workfully Full timeAre you passionate about helping customers succeed and driving their long-term growth? Do you thrive on solving complex challenges and building strong, trust-based relationships? Join our team and become an expert advisor to our customers, guiding them to leverage our innovative software tool that combines BIM, CAD, and VR to transform the construction...
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Customer Success Manager
6 months ago
Vancouver, Canada Clio Full time-Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy...