Customer Success Manager

4 months ago


Vancouver, Canada West X Business Solutions Full time

Company Overview:
We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a Customer Success Manager to help support our sales reps and handle customer inquiries.

Job Summary:
As a Customer Success Manager, you will be responsible for managing customer inquiries and issues on behalf of our sales reps. You will work closely with our sales team to ensure our customers receive top-notch service and support throughout their entire customer journey. Your goal will be to ensure customer satisfaction, retention, and loyalty.

Key Responsibilities:
Serve as the primary point of contact for customer inquiries and issues.

Work closely with sales reps to support their customer needs.

Collaborate with Xerox, our largest partner, to resolve customer issues quickly

Manage customer complaints, ensuring that they are resolved promptly and effectively.

Develop and maintain strong relationships with our customers.

Ensure customer satisfaction and retention by providing excellent customer service.

Use customer feedback to identify opportunities for improvement and provide feedback to our management team.

Collaborate with the sales team to identify areas for growth and revenue expansion.

Provide regular reports on customer satisfaction and engagement to management.

**Requirements**:
Bachelor's degree in Business Administration, Marketing, or a related field an asset

2+ years of experience in customer success or a related field

Excellent communication and interpersonal skills

Strong problem-solving and critical thinking abilities

Ability to work independently and as part of a team.

Proficient in Microsoft Office and customer relationship management software

Strong attention to detail and organizational skills

Ability to multitask and prioritize workload.

**Benefits**:
Competitive salary and benefits package

Hybrid work environment

Collaborative and dynamic work environment

Opportunities for professional development and training



  • Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and...


  • Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and...


  • Vancouver, British Columbia, Canada Creator Full time $75,000 - $100,000

    Unlock Your Potential as a Customer Success Leader at CreatorAre you a seasoned professional with a passion for driving customer satisfaction and growth? Do you thrive in fast-paced environments where no two days are the same? We're seeking a highly motivated and experienced Customer Success Leader to join our dynamic team at Creator.About the RoleAs a...


  • Vancouver, British Columbia, Canada Creator Full time $75,000 - $100,000

    Unlock Your Potential as a Customer Success Leader at CreatorAre you a seasoned professional with a passion for driving customer satisfaction and growth? Do you thrive in fast-paced environments where no two days are the same? We're seeking a highly motivated and experienced Customer Success Leader to join our dynamic team at Creator.About the RoleAs a...


  • Vancouver, British Columbia, Canada AutoRFP Full time

    Unlock Your Potential as a Customer Success ManagerWe're on a mission to revolutionize the way technology companies win more, faster. As a Customer Success Manager, you'll play a key role in helping us achieve this goal.About the RoleThis is not your everyday Customer Success role. We're looking for someone with a passion for AI and a background in SaaS...


  • Vancouver, British Columbia, Canada AutoRFP Full time

    Unlock Your Potential as a Customer Success ManagerWe're on a mission to revolutionize the way technology companies win more, faster. As a Customer Success Manager, you'll play a key role in helping us achieve this goal.About the RoleThis is not your everyday Customer Success role. We're looking for someone with a passion for AI and a background in SaaS...


  • Vancouver, British Columbia, Canada AutoRFP Full time

    Unlock the Power of AI-Powered Customer SuccessAre you a customer success enthusiast with a passion for AI and SaaS implementation? Do you thrive in fast-paced startup environments and enjoy driving customer adoption and growth? If so, we have an exciting opportunity for you to join our team at AutoRFP as a Customer Success Manager!About the RoleWe're...


  • Vancouver, British Columbia, Canada Highspot Full time

    Job Title: Customer Success ManagerAt Highspot, we're looking for a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer adoption, retention, and growth by providing exceptional support and guidance to our customers.Key Responsibilities:Develop and execute...


  • Vancouver, British Columbia, Canada Highspot Full time

    Job Title: Customer Success ManagerAt Highspot, we're looking for a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer adoption, retention, and growth by providing exceptional support and guidance to our customers.Key Responsibilities:Develop and execute...


  • Vancouver, Canada Fobi AI Full time

    **About Fobi**: Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and...


  • Vancouver, British Columbia, Canada Go REcruitment Full time

    Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at Go REcruitment. As a Customer Success Manager, you will be responsible for building meaningful relationships with our customers, partnering with our Implementation Consultants to ensure a seamless transition from our Implementation to Post Implementation...


  • Vancouver, British Columbia, Canada Highspot Full time

    Job Title: Customer Success ManagerHighspot is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving revenue growth and customer satisfaction through effective management of customer relationships, product knowledge, and process optimization.Key Responsibilities:Develop and...


  • Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for driving revenue growth, building strong relationships with our customers, and developing a high-performing team.Key Responsibilities:Develop and...


  • Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for driving revenue growth, building strong relationships with our customers, and developing a high-performing team.Key Responsibilities:Develop and...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time €55,000 - €58,000

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...