Bilingual Customer Service Associate

3 weeks ago


Waterloo, Canada International Financial Group IFG Full time

Our client, a top insurance client in Canada is looking to hire a Bilingual Customer service Representative for their team with a contract until November 2025 is renewable. This role is Hybrid in the office for their Halifax or Montreal or Waterloo office.Typical Day in Role• Process telephone inquiries, conduct research and resolve requests promptly• Handle sensitive situations to ensure customer satisfaction• Provide detailed written and oral communications to business units regarding the resolution of inquiries• Determine client needs, clarify information, research each issue and propose solutions or alternatives• Build lasting relationships and listen to customers by going above and beyond• Achieve qualitative and quantitative personal and team objectives.Candidate Requirements/Must Have Skills:1) Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.2) 1-2 years previous customer service experience in a contact center, retail environment or service industry3) Exceptional technical capabilities - your research skills and your attention to detail is always a priorityNice-To-Have Skills:• N/AIf you are interested in hearing more about this role, please send your updated resume in MS Word format to Sakshi at and mention the "French Customer service Representative role" in the subject line.



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