Bilingual Customer Service Associate

3 weeks ago


Waterloo ON, Canada International Financial Group IFG Full time

Our client, a top insurance client in Canada is looking to hire a Bilingual Customer service Representative for their team with a contract until November 2025 is renewable. This role is Hybrid in the office for their Halifax or Montreal or Waterloo office.
Process telephone inquiries, conduct research and resolve requests promptly
• Provide detailed written and oral communications to business units regarding the resolution of inquiries
• Determine client needs, clarify information, research each issue and propose solutions or alternatives
• 1) Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
2) 1-2 years previous customer service experience in a contact center, retail environment or service industry
3) Exceptional technical capabilities - your research skills and your attention to detail is always a priority
com and mention the "French Customer service Representative role" in the subject line.



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