Distribution Services Coordinator/Regulatory

5 days ago

Kingston, Ontario, Canada Empire Life Full time
Distribution Services Coordinator Location: Hybrid - Kingston

Empire life is looking to hire a Distribution Services Coordinator to join our Retail Operations team

The Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date. The incumbent is guided by procedural constraints and works under the supervision of the Supervisor, Distribution Services.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

Acting as a key point of contact with distribution partners

Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners

Apply critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are met

Enter and maintain data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information and produce data reports

Provide support to multiple teams to provide business requirements for and test scenarios for projects, product launches and system maintenance releases; validate that the changes made, have made a positive enhancement to the user experience

Work experience in the financial services industry or the insurance industry

Proficiency in Microsoft Office, email, internet and database applications

Knowledge of distribution channels would be an asset

Bilingualism would be an asset

If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions

A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account

Flexible work arrangements and an annual allotment of personal health days.

A defined contribution pension plan with generous employer matching

We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.

Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process.

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