Service Dispatcher

7 days ago

Fredericton, New Brunswick, Canada Go Lime Inc. Full time

About the Company:

Go Lime stands out as Ontario's market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient plumbing, electrical, solar and water heating solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. To know more, visit us at www.golime.com

Service Dispatcher

Join our dynamic HVAC team, where our mission is to deliver exceptional service to our customers. As a Service Dispatch Specialist, you'll report to the Dispatch Operations Manager, and play a critical role in keeping our operations running smoothly and ensuring that every customer interaction reflects our commitment to excellence.

If you're organized, detail-oriented, and thrive in a fast-paced environment, this could be the perfect role for you

What You Will Do:

Overall Responsibilities & Duties:

As the Service Dispatcher, you'll manage end-to-end process, from order entry to equipment ordering, scheduling, installations, and final paperwork completion. You'll act as the vital link ensuring everything runs smoothly and according to our operational procedures. A major part of this role is identifying and addressing any issues that arise, ensuring timely resolutions, all while keeping all work orders on track.

As a Dispatch Specialist, you will:

Confirm technicians have received their daily schedules.

Ensure all jobs are updated and closed in the system within a timely manner.

Review the current day's schedule, noting any special requests or instructions.

Manage email, service calls, and schedule changes.

Verify technicians are enroute to their first appointments and update the system with their anticipated time of arrival

Oversee effective jeopardy management, including tracking standby lists, arrival times, and job completions.

Address and resolve service dispatch-related calls and emails, escalating issues when necessary.

Assign same-day installation and service requests and installations efficiently.

Collaborate with technicians, experts, and customers to ensure smooth operations.

Handle escalations, callback requests, and service updates.

Audit account notes, ensure all schedules and equipment orders are accurate for the next day.

Service Responsibilities:

Equip service technicians with full-service history and relevant details

Monitor warranty parts and apply refunds when necessary

Upload documents, manage damage claims, and follow up on post-inspections

Ensure parts availability and order parts from suppliers

Track inspections and ensure processes are followed on time

Complete dispatch/ service-related calls

Installations Responsibilities:

Coordinate installations 72 hours ahead, ensuring technician availability and equipment availability

Equipment selection verification

Monitor special requests and provide the accurate information to installers

Utilize technician's skillset while pairing the accurate equipment to installer skillset.

Ensure all installations are planned thoroughly and communicate for smooth installations

What We're Looking For:

We're seeking someone who has:

Strong communication and organizational skills.

The ability to multitask and manage priorities effectively in a fast-paced environment.

A proactive approach to problem-solving and customer service.

Attention to detail and a commitment to accuracy.

Experience with scheduling, dispatch, or customer service (preferred but not required).

  • Microsoft Office Skills: Advanced knowledge of Microsoft Office tools, particularly Excel, Word, and Outlook, for reporting, documentation, and communication
  • Data Entry & Management: Accurate and timely data entry skills, with an eye for detail in maintaining logs, schedules, and customer information.

Why Join Us?

What You'll Love About Go Lime Inc.

  • A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference..
  • Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
  • A rewarding career with ongoing development and career growth opportunities.
  • Opportunities to develop skills in logistics, customer service, and emergency response.

Ready to Apply?

If you're excited about being an integral part of a growing HVAC team, we'd love to hear from you Please attach your resume and cover letter in one file.

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